Coach Agile

Zen Value; Paris; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

A forward-thinking company is seeking a Consultant Care Manager to enhance consultant satisfaction and retention. This dynamic role involves supporting independent consultants, overseeing onboarding and compliance, and ensuring high-quality service delivery. You will be pivotal in managing relationships, facilitating professional development, and implementing initiatives for continuous improvement. Join a diverse and inclusive workplace where your contributions will make a significant impact on both consultants and the organization. If you are passionate about people management and operational excellence, this opportunity is perfect for you.

Qualifications

• Pursuing a master's degree in a relevant field is essential.
• Experience in customer service or HR is beneficial.

Responsabilités

• Act as the primary contact for consultants, providing support and resolving issues.
• Facilitate onboarding and ensure compliance with legal requirements.

Connaissances

Communication

Interpersonal Skills

Problem Solving

Analytical Skills

Formation

Master Degree in Relevant Field

Outils

MS Office (Excel, PowerPoint)

Description du poste

The Consultant Care Manager plays a crucial role in ensuring the satisfaction and retention of consultants employed through Portalia.

Here are the main responsibilities and missions:

1. Employee Support and Relationship Management: Act as the primary point of contact for independents, providing support and resolving any issues they may face.
2. Onboarding and Guidance: Facilitate the onboarding process for new employees, ensuring they understand the services, processes, and benefits of wage portage. Provide guidance and support to new employees in administrative, legal, and financial aspects related to their employment status. Call Onboarding, setting up employment contracts, health insurance, and mission start. Billing and tracking of monthly timesheets and expense reports.
3. Payroll Function: Initial Declaration of Employment, Entry, monitoring, and monthly closing.
4. Offboarding Management: Mutual Termination Agreements, entry of end-of-contract documents, final settlements, Exit Declaration.
5. Contract and Compliance Management: Oversee the preparation and management of contracts between the new employees, clients, and Portalia, ensuring compliance with legal and regulatory requirements.
6. Quality Assurance and Improvement: Monitor and evaluate the quality of service provided, gathering feedback from clients and employees to identify areas for improvement. Implement initiatives to improve service quality, efficiency, and client and employee satisfaction.
7. Communication and Reporting: Maintain open lines of communication with all stakeholders, providing regular updates on changes, developments, or issues that may affect them. Prepare and present reports on account status, challenges faced, and solutions implemented to management.
8. Professional Development Support: Offer resources and support for the professional development of employees, including access to training and networking opportunities. Encourage knowledge sharing and best practices among ported employees to foster a sense of community and continuous improvement. Stay informed about industry trends, labor laws, and market conditions that can impact Portalia, its clients, and its employees. Use this information to anticipate needs, advise stakeholders, and guide strategic planning.

The role of a Consultant Care Manager at Portalia is multifaceted, focusing on both operational excellence and strategic development to ensure the satisfaction and success of all parties involved.

Minimum Requirements:

1. Currently pursuing a master degree in any relevant field.
2. Min a first experience in customer services, recruitment, human resources or a similar role would be highly beneficial.
3. Good communication, interpersonal skills, attention to details and well-organized.
4. You speak fluent French and English.
5. Proficient in MS Office applications, especially Excel and PowerPoint.
6. Ability to work independently; Problem solving; Analytics & reporting.
7. Mastery of generative AI is a plus for improving day-to-day productivity.

Mantu is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.