Clinical Application & Customer Success Specialist — EU Travel

Diagnoly; Lyon; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Income protection (70% covered)

Cadre status with 218-day year + RTT

Job summary

Diagnoly, based in Lyon, France, seeks a Clinical Application & Customer Specialist to onboard, train and support healthcare customers across Europe, with a focus on the DACH region. You will install Fetoly on tablets, connect to ultrasound systems and PACS, and train clinicians in English, French, or German.

You will travel across Europe to customer sites, maintain strong relationships, and ensure adoption of Fetoly in clinical workflows while adhering to regulatory standards.

Qualifications

• Experience in healthcare, MedTech, medical devices, medical imaging or healthcare IT with interest in technical products and direct interaction with healthcare professionals.
• Strong communication and customer-facing skills to explain technical concepts clearly.

Responsibilities

• Own onboarding and training of hospitals, clinics and medical practices across Europe, focusing on DACH region.
• Coordinate deployments: install Fetoly on customer tablets, connect to ultrasound systems and PACS; ensure DICOM connectivity.
• Provide remote and on-site product training for physicians and healthcare professionals; adapt training to English French/German contexts.
• Serve as main operational contact post-deployment, answer technical questions and coordinate issue resolution.
• Document interactions and deployments in HubSpot; contribute to onboarding and support process improvements.

Skills

Fluent English

French or German

Travel willingness

Customer-focused

Healthcare domain knowledge

Job description

Diagnoly, based in Lyon, France, seeks a Clinical Application & Customer Specialist to onboard, train and support healthcare customers across Europe, with a focus on the DACH region. You will install Fetoly on tablets, connect to ultrasound systems and PACS, and train clinicians in English, French, or German.

You will travel across Europe to customer sites, maintain strong relationships, and ensure adoption of Fetoly in clinical workflows while adhering to regulatory standards.