Clienteling Manager H / F

Balmain; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Une maison de couture de renommée, Balmain, recherche un Clienteling Manager pour faire évoluer l'expérience client à travers une stratégie d'engagement de luxe. Vous serez responsable des événements clients, de la stratégie de gifting et de l'optimisation des outils en magasin. Ce rôle nécessite une solide expérience dans le secteur du luxe et des compétences en gestion de projet, tout en étant fluide en anglais et en français.

Qualifications

• 4–6 ans d'expérience en engagement client ou stratégie de détail de luxe.
• Capacités de réflexion stratégique et compétences d'exécution.
• Bilingue anglais et français.

Responsabilités

• Développer un calendrier d'événements clients globaux.
• Définir la stratégie de gifting et superviser son exécution.
• Assurer une expérience en magasin homogène avec des outils de clienteling.

Connaissances

Gestion de projet

Gestion des parties prenantes

Communication

Outils

Excel

PowerPoint

Description du poste

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Vacancy details

General information

Organisation

Founded in 1945, Pierre Balmain's eponymous house has evolved into a singular union of Parisian couture heritage and 21st-century daring. Always remaining true to its core values of inclusion, empowerment and excellence, today's Balmain is intent on forging fashion's future in a uniquely authentic manner. Compelling, often surprising and always bold, Balmain's offerings rely on an instantly recognizable silhouette, assertive spirit and the powerfully transformative possibilities that only beautiful design and skilled construction can achieve. Constantly seeking exciting, novel and entertaining ways to converse and communicate, Balmain will never shy away from pushing each and every envelope.

Part of Mayhoola, led by the vision of Creative Director Olivier Rousteing, the house's impressive rapid growth and critical success is entirely due to the passionate and talented Balmain family of craftspeople, experts and team members who make each collection possible.

Reference

2025-764

Position description

Category

Communication Press Marketing - VIP et Celebrities

Job title

Clienteling Manager H/F

Contract type

Permanent

Contractual hours

Full-time

Job description

As part of the Client Development team, the Clienteling Manager will be responsible for designing and executing high-impact strategies to elevate the client experience across all touchpoints, with a strong focus on events, gifting, in-store tools, and remote engagement.

CLIENT EVENTS

Develop the global client event calendar in collaboration with regional teams, leveraging events as a key engagement driver
Define event frequency and typologies to address different client segments (VICs, top clients, prospects, etc.)
Create and maintain aClient Event Playbookwith scalable concepts and best practices
Coordinate with regions to identify needs, provide support, and streamline the invitation and follow-up process
Track and analyze event performance by market, store, client type, and segment
Optimize event-related processes and tools, leveraging competitive benchmarks and internal feedback

GIFTING STRATEGY

Define the global client gifting strategy and governance, in collaboration with the Client Development Director
Partner with merchandising and communication team to curate the gifting offer, incorporating seasonal and strategic moments
Ensure seamless execution of the gifting process: ordering, production, logistics, and delivery
Coordinate with regional teams to assess needs, communicate guidelines, and manage orders
Monitor the impact of gifting on client engagement and retention KPIs

IN-STORE TOOLS & CLIENTELING

Ensure a seamless in-store experience through the effective use of clienteling tools (e.g., B-STYLE)
Drive adoption of tools by partnering with Retail Excellence and regional teams to gather needs and feedback
Collect and prioritize improvement requests in collaboration with tech and innovation teams
Co-develop signature in-store experiences and rituals with Retail Excellence and Communications teams
Support training initiatives to embed a “Trusted Advisor” mindset and elevate client interactions

Profile

• 4–6 years of experience in client engagement, clienteling, or luxury retail strategy
• Strong project management and cross-functional coordination skills
•Organized, flexible and adaptable
• Strategic thinker with hands-on execution capabilities
• Excellent communication and stakeholder management skills
• Fluent in English and French
• Excellent skills in Excel and PowerPoint

Position location

Job location

EMEA, France, Paris