Client Success Implementation Manager

Fever; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

25 days of vacation

40% discount on events

Health insurance (50/50 cost sharing)

Wellness pass

Transport compensation

Meal tickets

English & Spanish lessons

Résumé du poste

Fever, located in Paris, is hiring a Client Success Technical Manager to enhance client relationships and optimize platform usage. You will act as the key contact for clients, ensuring satisfaction and driving account expansion through proactive support.

The ideal candidate possesses customer support expertise, is fluent in French and English, and enjoys collaborating with cross-functional teams. The role offers a hybrid work environment and a team of talented individuals.

Qualifications

• Experience in customer support, ideally in a SaaS environment.
• Confident troubleshooting technical issues.
• Fluent in French and English; Spanish is a plus.

Responsabilités

• Take ownership of a portfolio of client accounts.
• Ensure clients achieve maximum value from the Onebox platform.
• Manage daily client requests and provide ongoing support.

Connaissances

Customer support experience

Technical troubleshooting

Fluent in French and English

Cross-functional collaboration

Tech-savvy

Description du poste

We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission is to democratize access to culture and entertainment. With our proprietary technology and data‑driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in more than 55 countries to discover unforgettable experiences while also empowering event creators with data and technology. Our results include partnerships with major industry leaders such as Netflix, F.C. Barcelona, and Primavera Sound, and we are backed by several leading global investors.

Where Innovation Meets Entertainment

We are a leading provider of end‑to‑end ticketing solutions for events. Our software manages the entire ticketing process—from event setup and sales to real‑time validation at the venue. Our platform processes thousands of transactions per minute, ensuring seamless access to events worldwide. We thrive on innovation, teamwork, and quality, creating solutions that power concerts, sports, theatre, and more. If you love cutting‑edge technology, problem‑solving, and scalable systems, this is your place.

Your Mission

We are looking for a Client Success Technical Manager to join our Business department, reporting directly to our COO.

You will take ownership of a portfolio of client accounts, acting as their main point of contact and trusted advisor. Your mission is to build strong, long‑term relationships, ensuring clients achieve maximum value from the Onebox platform and identifying opportunities for growth.

You will guide customers through every stage of their journey—from onboarding to ongoing optimization—managing their needs proactively and strategically. Working hand‑in‑hand with Sales, Product, and Tech teams, you will ensure a seamless client experience while driving retention and account expansion.

• Be the go‑to person for clients when it comes to technical support, platform usage, and troubleshooting
• Manage daily client requests, from incident resolution to platform configuration and data exports
• Provide onboarding, training, and ongoing support to help clients get the most out of our ticketing platform
• Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience
• Support on‑site operations during live events when needed
• Play a key role in driving customer satisfaction and identifying opportunities for improvement

About you

• Experience in customer support, ideally in a SaaS environment
• Confident troubleshooting technical issues with a hands‑on mindset
• Fluent in French and English (written and spoken); Spanish is a plus
• Tech‑savvy, detail‑oriented, and focused on client experience
• Comfortable working cross‑functionally with internal teams
• Valid driver’s license for occasional on‑site support
• Bonus: knowledge of networks, ticketing platforms, or event tech

Your benefits & perks

• Have a real impact on the company’s growth and evolution
• Great work environment with a young, international team of talented people to work with
• 25 days of vacation, accrued month by month
• 40% discount on all events on Fever
• Health insurance with 50/50 cost sharing between Fever and the employee
• Wellness pass (ex‑Gymlib)
• Transport compensation
• Meal tickets
• English & Spanish lessons
• Hybrid remote working policy

Fever is committed to creating an inclusive and diverse workspace where everyone’s background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here: Fever - Candidate Privacy Notice.