Client Success Team Lead — FinTech & Investment Ops

Jump Consulting Luxembourg S.à. r.l; Paris; On-site; EUR 90,000 - 130,000; Full time

Job summary

Clearwater Analytics invites a seasoned Client Servicing Team Lead to manage a professional team focused on client success and process excellence. The role emphasizes leadership in daily operations, coaching, and strategic input for hiring decisions and team structure.

You will work with cross-functional teams to optimize processes and maintain high client satisfaction. The role requires strong communication, analytical skills, and solid experience in front-back office operations within the

Qualifications

• Bachelor’s degree in a relevant field.
• 7+ years of directly applicable experience in market finance, insurance, or front-back office operations.
• 2+ years demonstrated success in a people manager role.

Responsibilities

• Monitors team delivery to the client, allocates work and ensures quality delivery.
• Conducts regular 1-on-1s and biannual performance reviews; supports learning and career growth.
• Designs and tracks metrics like NPS, CSAT, SLA delivery and retention.
• Leads SteerCos and client relationship reviews; acts as escalation point for client issues.
• Collaborates with product management and development to improve client offering and tooling.
• Ensures seamless onboarding of new clients into steady-state servicing operations.
• Uses tools (Salesforce, Workday, Power BI) to monitor team performance.

Skills

Insurance concepts

Clear communication

Excel proficiency

MS Office

Attention to detail

Organization

Problem-solving

People management

Education

Bachelor's degree

Finance/Accounting background

Tools

Salesforce

Workday

Power BI

Job description

Clearwater Analytics invites a seasoned Client Servicing Team Lead to manage a professional team focused on client success and process excellence. The role emphasizes leadership in daily operations, coaching, and strategic input for hiring decisions and team structure.

You will work with cross-functional teams to optimize processes and maintain high client satisfaction. The role requires strong communication, analytical skills, and solid experience in front-back office operations within the