Client Success Manager

Eastmen Human Resources B.V.; France; À distance; EUR 40 000 - 70 000; Plein temps

Résumé du poste

A pioneering SaaS company is seeking a Customer Success Manager to enhance client relationships and drive satisfaction. This fully remote role requires expertise in Salesforce and the real estate industry, with responsibilities focused on onboarding, support, and client growth.

Prestations

Profit Sharing Bonus (10% on margin)

Fully Remote work

2 Weeks PTO

Paid Holidays and comprehensive leave entitlements

Flexible work hours

Supportive work environment

Qualifications

• Proven experience in customer success or account management in SaaS.
• Familiarity with CRM platforms, especially Salesforce.
• 2-3 years of experience in the real estate industry preferred.

Responsabilités

• Develop and maintain strong client relationships.
• Identify growth opportunities through upselling and cross-selling.
• Train clients on platform capabilities and features.

Connaissances

Communication

Problem Solving

Customer Engagement

Relationship Management

Strategic Thinking

Formation

Bachelor’s Degree in Business, Communications, or a related field

Outils

Salesforce

Description du poste

About Us:
We are a B2B SaaS solution for real estate brokers and investors pioneering the future with our groundbreaking platform. Built on Salesforce, our products offer comprehensive solutions covering all aspects of our clients’ business operations. As we continue to innovate and expand, we’re looking for a Customer Success Manager who shares our passion for excellence and our core values of Wisdom, Power & Strength, Hard Work, Integrity & Trust, and Authenticity.

Job Summary:
As a Customer Success Manager, you’ll be the heart of our client relationships, ensuring our partners achieve their strategic objectives while maximizing the value they get from our solutions. This role involves assisting with sales, onboarding, training, managing the post-sale client journey, fostering account growth, and driving customer satisfaction and loyalty. If you’re proactive, empathetic, tech savvy and driven to create meaningful customer experiences, you’ll fit right in.

What We Offer:
Profit Sharing Bonus (10% on margin)
Fully Remote work
2 Weeks PTO
Paid Holidays and comprehensive leave entitlements
Flexible work hours to support work-life balance
Supportive work environment
Ground floor on an emerging SaaS start-up
The chance to be part of a family-oriented team that’s growing holistically

Essential Duties and Responsibilities
Develop and maintain strong relationships with a portfolio of clients, understanding their business needs and challenges.
Act as the main point of contact for clients, guiding them through their customer journey from onboarding to advocacy.
Identify opportunities for account growth through upselling and cross-selling.
Monitor customer health indicators, develop strategies to mitigate churn, and ensure clients achieve their desired outcomes.
Collaborate with sales, marketing, and product teams to align on customer goals, share insights, and drive product improvements.
Provide exceptional customer support, resolving issues with speed and grace.
Lead QBRs (Quarterly Business Reviews) with key clients, showcasing value and ROI.
Train on platform capability including new and existing features

Qualifications:

Proven experience in customer success, account management, or a similar client-facing role in the SaaS or tech industry.
Familiarity with CRM platforms, must have Salesforce experience.
Understanding of the real estate industry, preferably 2-3 years of experience in the space.
Excellent communication and interpersonal skills, with the ability to establish trust and strong relationships.
Strategic thinker with the ability to identify growth opportunities and drive customer engagement.
Bachelor’s Degree or equivalent in Business, Communications, or a related field.
Ability to prioritize and manage multiple tasks in a dynamic, fast-paced environment.
Strong problem-solving skills and the ability to think on your feet.