Client Solutions Associate - Paris, February 2027

FactSet; Paris; Sur place; EUR 40 000 - 54 000; Plein temps

Avantages offerts par ce poste

Foundational training

Career development

Autonomy and impact

Learning seminars

Volunteer & team events

Résumé du poste

FactSet seeks a Client Solutions Associate to build deep client relationships and promote product adoption across financial professionals. You will learn FactSet systems and finance workflows to deliver tailored client solutions.

After training, you will support applications, create custom models and automate processes, and plan trainings in client offices and at seminars. Fluency in French and English, strong communication, and a client-facing mindset are essential for success at FactSet.

Qualifications

• Fluency in both French and English is required.
• Experience or desire to be client facing in a support role.
• Strong written and verbal communication skills.
• Proficiency in learning and using new technology.
• Excel skills and knowledge of Microsoft Office.
• Currently enrolled in an M2 program or M2 graduates.

Responsabilités

• Build client relationships and promote product usage.
• Provide support for FactSet applications and create models, screens, and automated processes.
• Plan and lead product trainings in client offices and at seminars.

Connaissances

Client relationships

Presentation skills

Analytical thinking

Microsoft Excel

Finance knowledge

Bilingual French/English

Formation

M2 in Finance/Analytics

Outils

MS Office

FactSet

Description du poste

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision‑making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.

Your Impact:

Client Solutions Associates are core to FactSet's value proposition and important to promoting product usage and adoption and reducing client cancellations. You will build deep client relationships by developing client‑focused processes and solutions, promote high user adoption by implementing product‑based workflows, and ensure smooth user onboarding by providing necessary training. Associates gather intelligent product feedback and act as an advocate on behalf of the client to Product Development. Through exceptional service, you become a trusted advisor on FactSet to your clients and work to uphold FactSet's reputation of providing world class client support.

What You’ll Do:

Through one‑on‑one contact with clients, you will form personal relationships with leaders in the financial industry, come to understand their workflows, and develop creative ways to improve their research and analysis. Upon completion of training, you will combine an understanding of the FactSet system with knowledge of finance and technology to:

• Partner with clients to understand their business and investment processes and provide solutions using FactSet products
• Provide support for FactSet applications and create custom FactSet models, screens, and automated processes
• Plan and lead product trainings in client offices and at training seminars

Client Solutions Associates become versatile businesspeople as they expand their knowledge of the financial markets and work with multiple clients. They do not provide financial advice, nor do they perform management consulting functions.

What We’re Looking For:

Client Solutions Associates have a strong interest in Finance and/or FinTech, client centric mindset, and desire to collaborate across teams to create unique and innovative solutions.

Other Experience:

• Experience or desire to be client facing in a support role
• Proficiency at learning and using new technology
• Exceptional verbal and written communication skills
• Fluency in both French and English (must have)
• Ability to build relationships and work on teams
• Strong analytical and problem‑solving abilities
• Strong knowledge of Microsoft Office with Excel skills
• Currently enrolled in an M2 program, with diploma and university transcripts expected within 6 months of start date; or M2 graduates.

What’s In It For You:

• The opportunity to join a growing firm with a proven track record of success for over 40 years, made up of thoughtful, creative minds that value collaboration and welcome your new ideas to the table
• A 5‑month long foundational training program that equips you with a strong understanding of FactSet’s business and its clients, and facilitates a long‑term career path with FactSet
• As a member of our client‑facing team, you’ll experience the autonomy and trust needed to make your mark, contribute to the success of our clients, and have a direct impact on FactSet’s business
• Career progression planning and a focus on professional development, complete with dedicated time each month for online learning seminars, and networking
• A social community dedicated to volunteerism, intramural sports, and team‑building events
• Business resource groups designed to cultivate an inclusive environment for all

Company Overview:

Learn more about our benefits here.

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. FactSet participates in E-Verify.

Company Overview:

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy‑side and sell‑side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next‑generation workflow solutions, and client‑centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more atwww.factset.comand follow us onXandLinkedIn.

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.