Client Services Implementation Project Manager

Visa; Paris; Hybrid; EUR 65,000 - 95,000; Full time

Job summary

Visa France seeks a proactive professional to deliver and manage the ACS service for French clients, driving project delivery, service management, and continuous improvement of transactional VAS offerings. You will engage across teams to anticipate client needs and develop strong, data-driven proposals.

Role requires strong English and French, solid MS Office skills, and the ability to work in a matrix organization with delivery focus.

Qualifications

• Good knowledge of card payment transactions (authentication, authorization, clearing and settlement, fraud).
• Knowledge of the French payment industry and technical environment is a plus.
• Excellent communicator both online and face-to-face.
• Proficiency with MS Excel and MS PowerPoint.
• Analytical skills with experience managing datasets.
• Attention to numerical details, formats and writing style.
• Strong problem-solving and creative solution development abilities.
• Ability to shift priorities in a matrix organization.
• Strong teamwork and cross-functional collaboration.
• Strong organizational skills and delivery focus.
• Sense of synthesis, rigor and autonomy.
• Professional English level.
• French speaking (native or bilingual).

Responsibilities

• Drive the relationship with the Client for ACS service quality and metrics.
• Lead day-to-day service management tasks for the ACS service.
• Contribute to development and management of service contracts in client relations context.
• Coordinate monthly and quarterly service reviews, client reporting, SLA tracking, and stakeholder coordination.
• Lead project management tasks and manage client engagements for transactional VAS.
• Identify opportunities and document client needs and business case developments.
• Collaborate with Products and Sales to propose Visa services to clients.

Skills

Card payments

French payments knowledge

Excellent communicator

Data analysis

Attention to detail

Problem solving

Adaptability

Team collaboration

Organizational skills

Synthesis and autonomy

English proficiency

French language

Tools

MS Excel

MS PowerPoint

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Visa France has developed over time a specific capability to develop locally products that respond to specific market demand or facilitate adoption of global products. Those products are called transactional Value-Added Services (VAS) as they bring value to clients and Visa and are related to securing and facilitating Visa payment transactions. As part of these Transactional VAS, Visa provides to their clients Digital & E-Commerce solutions (ACS, Virtual Card for e-Commerce).

This role is primarily focused on the delivery, project implementation, service management, and continuous improvement of the ACS Service for French clients. In addition, the role may lead or support projects, client engagements, and service evolution initiatives related to other local transactional Value-Added Services within Visa France.

Key accountabilities

Service Management

• Drive the relationship with the Client for the ACS service for quality of service and metrics related purposes
• Day-to-day, lead all Service management tasks for the ACS service
• Contribute to the development and management of the service contracts, in the context of relations with clients if needed
• Serve as the designated backup for other transactional VAS Service Management activities, including monthly and quarterly Service Reviews, client reporting, SLA tracking, and stakeholder coordination.

Project Management

• Driving the relationship with the Client for the transactional VAS (commercial proposal, be the point of contact once the services has been launched)
• Day-to-day, leading all the project management tasks
• Anticipating ecosystem trends & developments and recommending innovative and creative solutions to Client Services: identification of new opportunities, documents of clients' needs and business case developments
• Anticipate customer needs and find new opportunities to propose Visa services in collaboration with the Products and Sales team.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

• Good knowledge of card payment transactions (authentication, authorization, clearing and settlement, fraud)
• Knowledge & deep insights across the French payment industry and technical environment (domestic scheme and processing CB/Stet, bank connectivity, ...) is a plus
• Must be an excellent communicator and speaker both online in written interactions and face-to-face customer service interaction
• Be at ease with technology - proficiency in MS excel and MS PowerPoint
• Analytical skills - with strong experience managing and manipulating datasets
• Attention to detail related to numbers, format and writing style
• Good problem-solving skills and ability to develop creative solutions
• Ability to shift priorities and demonstrate proactive willingness to help others
• Strong team player, highly collaborative, ability to work across multiple teams in a matrix organization
• Strong organizational skills and autonomy (delivery focus)
• Sense of synthesis, rigor and autonomy
• Good professional English level
• French speaking (mother tongue or bilingual)

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.