Client Service Supervisor

ZipRecruiter; Mâcon; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A homecare service provider is hiring a Client Service Supervisor in Mâcon. You will oversee client care, coach Caregivers, and ensure compliance with local regulations. The ideal candidate should have a high school diploma or GED, and experience in Medicaid or home healthcare. This position requires excellent organizational and communication skills, along with the ability to handle multiple responsibilities.

Qualifications

• High school diploma or GED required.
• At least 18 years of age.
• Experience in Medicaid, Waiver, or Home Healthcare.

Responsabilités

• Maintain elements of clients' files and related paperwork.
• Provide coaching to Caregivers to ensure high quality service.
• Handle client complaints and document significant issues.

Description du poste

Overview

Help at Home is hiring for a Client Service Supervisor in your area!

This role is onsite Monday-Friday 8:00am-5:00pm.

Responsibilities

• Maintain elements of the assigned clients' files, and all related paperwork.
• Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
• Assigns homecare aides based on the client's overall needs and Plan of Care.
• Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team.
• Proactively communicates schedules and changes with clients, home care aides, referral sources, and management.
• Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties.
• Prepares and submits routine departmental reports as required.
• Records and maintains accurate documentation of the client's condition and overall service.
• Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships.
• Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
• Provides education and coaching on changes to a client's Plan of Care.
• Maintains positive working relationships with clients, homecare aides and referral sources.
• Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
• Performs other related duties as assigned.

Education and Experience

• At least 18 years of .
• High school diploma or GED required. Bachelor's degree .
• Current PPD, or Chest x-ray if applicable.
• Medicaid, Waiver, or Home Healthcare experience .
• Other requirements pursuant to state or local rules as applicable.

Required Skills and Abilities

• Excellent organizational skills; ability to multitask and manage multiple responsibilities.
• Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
• Strong problem-solving skills; ability to deal with conflict in a professional manner.
• Ability to multitask and manage multiple responsibilities.
• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
• Basic computer literacy and typing skills.
• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.

Travel Requirements

• Regular travel on a daily or weekly basis is required, even in inclement weather.

Physical Requirements

• Ability to move, transport, or position up to 50 pounds.
• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
• Ability to communicate effectively and clearly with others to exchange information.

Data Security and Privacy Statement:

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.