Client Service Representative

Corporation Service Company; Antibes; Hybride; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading company in technology and internet services is seeking a Client Account Manager to provide exceptional customer service and support to international B2B clients. The role involves responding to client inquiries, resolving issues, and collaborating with teams to ensure client satisfaction. Comprehensive training and development opportunities are offered, along with competitive benefits.

Prestations

Group health insurance

Vacation bonus

Flexible hybrid work model

Comprehensive professional training

Qualifications

• Significant experience in a customer service-oriented role.
• Excellent written and verbal communication skills in French and English.

Responsabilités

• Respond quickly and accurately to client inquiries via chat, phone, and email.
• Build and maintain strong, trust-based relationships with clients.
• Address requests related to orders, domain names, and technical issues.

Connaissances

Communication

Critical Thinking

Problem Solving

Organizational Skills

Outils

Microsoft Office

Description du poste

Post Title: Client Account Manager

Are you passionate about providing exceptional customer service? We are too!

We are currently seeking a Client Account Manager to support our international clients in a B2B environment within the technology and internet services industry.

As a Client Account Manager, you will be the primary contact for our clients, assisting them with their needs and questions related to our products and services. You will play a key role in delivering outstanding customer service, responding promptly to requests, providing technical solutions, and offering precise recommendations. You will work directly with large B2B clients (CAC40 / Fortune 500) and collaborate across teams within CSC to ensure the security of domain portfolios and digital assets of our clients.

If you have significant experience in customer relations across various sectors, including retail, hospitality, tourism, personal services, or hospitality, and prioritize customer satisfaction, this role is for you. Our Client Account Managers are tasked with resolving client requests and issues swiftly and professionally. We offer comprehensive internal training, mentorship, and development opportunities. We rely on your energy, motivation, and commitment to serve our clients with top-tier service.

Our company is composed of caring and dedicated individuals working together to make a positive impact globally and locally. Driven by service excellence, community engagement, and continuous improvement, at CSC, we are the "business behind the business." For more about our clients and their experience with CSC, visit our pagecscdbs.com under the Clients tab or the Testimonials section.

CSC offers competitive and attractive benefits.

Your responsibilities will include:

1. Customer Support: Respond quickly and accurately to client inquiries via chat, phone, and email. Assist clients in managing their domain and digital asset portfolios to protect and secure their global internet brands.
2. Customer Relations: Build and maintain strong, trust-based relationships with clients by understanding their specific needs.
3. Problem Resolution: Address requests related to orders, domain names, DNS, digital certificates, digital branding, billing, and technical issues. Ensure quick and effective solutions to maintain high customer satisfaction.
4. Incident Management: Identify and escalate complex or unresolved issues to appropriate teams, ensuring follow-up and resolution in the shortest time possible.
5. Product Mastery: Develop in-depth knowledge of our services and inform clients about updates and industry developments.
6. Team Collaboration: Support other DBS teams in brand launches, projects, and problem-solving.
7. Performance: Achieve or exceed targets, helping maintain our leadership in customer support, as reflected in our exceptional Net Promoter Score (NPS).

Required Skills, Experience, and Qualifications:

• Excellent written and verbal communication skills in French and English (additional languages are a plus)
• Significant experience in a customer service-oriented role
• Critical thinking and solution-oriented mindset
• Strong skills in Microsoft Office, including Excel, Word, and Outlook
• Ability to learn, adapt, and discuss new technologies
• Tenacity and agility to manage diverse priorities and requests from internal and external clients
• Ability to work independently while being an effective, engaged team member
• Excellent organizational skills with the ability to prioritize tasks under pressure in a dynamic environment
• Previous experience delivering quality results with attention to detail

• Interpersonal qualities such as kindness, effective communication, listening skills, and constructive collaboration.

What You Can Expect From Us

Our work is exciting, constantly evolving, and focused on creating the best customer experience. If this environment suits you and you want to contribute to our success, discover how we support our employees during their onboarding at DBS:

• Comprehensive professional training (about 2 months) introducing our company, sector, products, and software.
• A team mentor for daily support during your onboarding period.
• A collaborative and inclusive work environment.
• Kind leaders committed to your professional growth and advancement.
• Free access to OpenSesame, monthly training sessions related to the role, and more.
• Flexible hybrid work model (on-site Mondays, Tuesdays, Thursdays / remote Wednesdays and Fridays).
• Clear vision, mission, and values centered on delivering world-class service.
• Annual gross salary starting at 30K euros.
• Group health insurance and provident fund.
• Vacation bonus.

Why Work at CSC?

At CSC, we always look to the future, seeking ways to improve and anticipate our clients' needs. Our curiosity drives innovation, and our productivity fuels our results. This proactive approach has allowed us to adapt and develop solutions that help businesses operate more smoothly and intelligently for over 120 years.

• CSC is committed to attracting, developing, and retaining employees whose personal values align with ours. We empower our staff to bring the right solutions to market to meet customer demands. That’s why we are the leading provider of global solutions for over 180,000 companies.
• We offer stimulating job and career opportunities, with most positions filled through internal mobility and employee referrals.
• Employees are eligible for an annual Success Sharing bonus based on individual performance.
• CSC provides excellent benefits through our Total Rewards program. Click here to learn more about benefits in your country!
• Our global work environment supports current and future technological initiatives with an open design, ergonomic workstations, and digital interfaces. It’s an exciting time for growth and expansion.