Client Service Officer (Analyst)

MUFG; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

MUFG is seeking a Client Lifecycle Management (CLM) professional in Paris to support various aspects of client interactions, ensuring efficient operational processes. The role involves stakeholder management, onboarding of banking products, and enhancing customer service. Candidates should have a strong background in banking products and a proven ability to work under pressure effectively.

Qualifications

• 2 to 5 years of experience in a bank or financial institution.
• Strong understanding of banking products and related regulations.

Responsabilités

• Support the onboarding of various banking products.
• Manage client documentation and operational requirements.
• Liaise with internal teams for transaction processes.

Connaissances

Client support

Stakeholder management

Efficiency improvements

Attention to detail

Interpersonal skills

Banking products knowledge

Working English

Fluent French

Formation

Relevant degree in finance or related field

Description du poste

Do you want your voice heard and your actions to count

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG) one of the worlds leading financial groups. Across the globe were 120000 colleagues striving to make a difference for every client organization and community we serve. We stand for our values building long-term relationships serving society and fostering shared and sustainable growth for a better world.

With a vision to be the worlds most trusted financial group its part of our culture to put people first listen to new and diverse ideas and collaborate toward greater innovation speed and agility. This means investing in talent technologies and tools that empower you to own your career.

Join MUFG where being inspired is expected and making a meaningful impact is rewarded.

Overview of the Department / Section

MUFG (Mitsubishi UFJ Financial Group) is one of the worlds leading financial groups. Headquartered in Tokyo and with approximately 350 years of history MUFG is a global network with around 2300 offices in over 50 countries including the Americas Europe the Middle East and Africa Asia and Oceania and East Asia.. The group has over 150000 employees offering services including commercial banking trust banking securities credit cards consumer finance asset management and leasing.

As one of the top financial groups globally with a vison to be the worlds most trusted we want to attract nurture and retain the most talented individuals in the market. The size and range of MUFGs global business creates opportunities for our employees to stretch themselves and reap the rewards whilst our common values to behave with integrity and responsibility and to build a culture which is fair transparent and honest underpin everything that we do. We aim to be the financial partner of choice for our clients whatever their requirements building long-term relationships serving society and fostering shared and sustainable growth for a better world.

Please visit our website for more information - .

Global Corporate & Investment Banking (GCIB) is the division in charge of Coverage / Relationship Management of the banks major international clients and main financing products (Syndication Project Finance Leverage Finance etc).

Client Lifecycle Management is situated within the Global Corporate and Investment Banking (GCIB) of MUFG Bank Paris. This function acts as a centralized 1st line support team providing support to all areas within GCIB (both from a client and transactions perspectives).

Main Purpose of the Role

This individual will be responsible for supporting the CLM function by effectively managing various adhoc / non-revenue generating tasks. This will include stakeholder management and a drive to improve the service provided to the customer and the business.

The individual will also be responsible for supporting MUFG Bank clients (Existing and New business relationships) and the GCIB France platform (Coverage and Products) for the administrative and operational aspects of the clients relationships.

Key Responsibilities

Client Support

• Supporting the onboarding of various products including Accounts GCMS Loan FX & Money Market
• Dedicated point of contact for end to end onboarding coordination : drive liaison with KYC Legal Credit and operational teams (Customer registration and onboarding Global Client Exposure update grouping entity bank confirmation requests)
• Manage client POA IDs signature mandates and registrations of original documents in the Banks vault

Business Support

Review loan agreements prepare administrative details complete controls and checklists participate to the bookings of transactions

Liaison with Middle Office Back Office (Paris & London) and Customer Team

Arrange signature of various documents (Consent letters Facility Agreements)

Other

Support GCIB France on all relevant projects / initiatives participate to the periodic Global Risk Assessment as well as internal and external audits where relevant

Acting as CLM Expert developing a good understanding of key systems and end to end process across Bank

Work Experience

2 to 5 years of experience in a bank or financial institution in a middle-office back-office or client support function. Other relevant experiences will be considered

Skills and Experience

Functional / Technical Competencies

Awareness of Markets Regulations / classifications (MIFID II EMIR)

Strong understanding of banking products and systems such as syndicated loans structured products FX and deposit

Proven track record of efficiency improvements and the ability to work on ones own initiative

Working English and fluent French

Education / Qualifications

Education / Qualifications

Results driven with a strong sense of accountability

A proactive motivated approach

Excellent attention to detail and accuracy

The ability to operate with urgency and prioritise work accordingly with the ability to perform well in a pressurized environment

A structured and logical approach to work

A creative and innovative approach to work

Adaptability curiosity

Excellent interpersonal skills and ability to work in a team

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued respected and their opinions count. We support the principles of equality diversity and inclusion in recruitment and employment and oppose all forms of discrimination on the grounds of age sex gender sexual orientation disability pregnancy and maternity race gender reassignment religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

Required Experience :

Key Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1