CLIENT SERVICE ADVISOR Permanent Contract (F / M) - Trilingual French, Italian & English

Moncler; Paris; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A luxury fashion brand in Paris is seeking Client Service Advisors who are bilingual in French, Italian, and English. This role involves providing exceptional service to clients, managing inquiries and high-priority cases, and utilizing CRM systems to enhance client experience. Candidates should have prior experience in client services within the luxury retail sector and be proficient in IT systems.

Qualifications

• Must be fluent in Italian, English, and French.
• Previous experience in a client service team in the luxury fashion industry.
• Proficient with IT systems.

Responsabilités

• Assist clients with inquiries through various communication channels.
• Manage high-priority and escalated client cases.
• Serve as 'Voice of the Customer' across the company.

Connaissances

Fluency in Italian

Fluency in English

Fluency in French

Empathy

Team player

Outils

CRM systems

Customer service ticketing systems

Description du poste

Moncler Group is looking for Client Service Advisors bilingual in French, Italian and English to join our dynamic EMEA Client Service team based in Paris for a permanent contract starting from September 2025 .

Our Client Service Advisor will play a key role in developing and providing a personalized best-in-class service, understanding the needs of Moncler Group clients.

Job description :

• Provide assistance to our clients by replying to product, after-sales, corporate, e-commerce enquiries through emails, phone calls and instant messaging in a timely and professional manner demonstrating luxury through service
• Assist clients during e-commerce sales with also the ability of cross / upselling
• Accurately track client details and requests using CRM systems
• Manage directly high-priority and escalated cases as well as relationships with top clients
• Understand Moncler Group clients’ needs, experiences and interests in order to improve the client experience
• Serve as ‘Voice of the Customer’ across the company and ensure processes, communication, tools are constantly reviewed to meet clients’ expectations

Requirements :

Fluency and sophistication in Italian, English & French is a must have

Fluency and sophistication in at least another European language such as German, Spanish is considered a real plus

Previous first experience in Retail or in a service and sales-oriented Client Service team in the fashion Luxury industry

Natural flair for dealing with people, empathy and intuition

Proficient with the use of IT systems, both customer service ticketing systems and CRM and windows packages

Action-oriented and drive for results, excellent team player

Experience with e-commerce back-office activities and / or fraud checks is considered a plus.

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.