CLIENT SERVICE ADVISOR Permanent Contract (F/M) - Trilingual French, Italian & English

Moncler; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

An established industry player is seeking Client Service Advisors fluent in French, Italian, and English to enhance their EMEA Client Service team in Paris. This permanent role, starting in April 2025, involves delivering exceptional service by responding to client inquiries across various channels and ensuring a personalized experience. The ideal candidate will possess a flair for communication, a strong background in retail or client service, and proficiency in CRM systems. Join a diverse and inclusive workplace committed to excellence in the luxury fashion sector, where your contributions will make a significant impact on client satisfaction.

Qualifications

• Fluency in French, Italian, and English is essential.
• Experience in luxury retail or client service is preferred.

Responsabilités

• Assist clients with inquiries via email, phone, and messaging.
• Track client details using CRM systems and manage escalated cases.

Connaissances

Fluent in French

Fluent in Italian

Fluent in English

Customer service skills

Empathy and intuition

Sales skills

Action-oriented

Formation

Experience in Retail or Client Service

Outils

CRM systems

Customer service ticketing systems

Windows packages

Description du poste

Moncler Group is looking for Client Service Advisors bilingual in French, Italian and English to join our dynamic EMEA Client Service team based in Paris for a permanent contract starting from April 2025.

Our Client Service Advisor will play a key role in developing and providing a personalized best-in-class service, understanding the needs of Moncler Group clients.

Responsibilities:

• Provide assistance to our clients by replying to product, after-sales, corporate, e-commerce enquiries through emails, phone calls and instant messaging in a timely and professional manner demonstrating luxury through service.
• Assist clients during e-commerce sales with the ability of cross/upselling.
• Accurately track client details and requests using CRM systems.
• Manage directly high-priority and escalated cases as well as relationships with top clients.
• Understand Moncler Group clients’ needs, experiences and interests in order to improve the client experience.
• Serve as ‘Voice of the Customer’ across the company and ensure processes, communication, and tools are constantly reviewed to meet clients’ expectations.

Requirements:

• Fluency and sophistication in Italian, English & French is a must have.
• Fluency and sophistication in at least another European language such as German or Spanish is considered a real plus.
• Previous first experience in Retail or in a service and sales-oriented Client Service team in the fashion Luxury industry.
• Natural flair for dealing with people, empathy, and intuition.
• Proficient with the use of IT systems, both customer service ticketing systems and CRM and Windows packages.
• Action-oriented and drive for results, excellent team player.
• Experience with e-commerce back-office activities and/or fraud checks is considered a plus.

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.