CLIENT SERVICE ADVISOR Permanent Contract (F/M) - Trilingual French, Italian & English

Moncler; France; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

Moncler Group recherche des Conseillers Client Bilingues en français, italien et anglais pour renforcer son équipe de service client à Paris. Le poste implique d'assister les clients grâce à une approche personnalisée, de gérer les ventes en ligne et d'utiliser des systèmes CRM pour améliorer l'expérience client. Une expérience dans le secteur de la mode de luxe et la maîtrise de plusieurs langues sont requises.

Qualifications

• Expérience préliminaire dans le retail ou le service client dans l'industrie de la mode de luxe.
• Capacité à gérer des clients et des situations complexes.
• Maîtrise de plusieurs langues européennes est un atout.

Responsabilités

• Assister les clients via divers canaux de communication.
• Gérer des cas d'escalation et des clients prioritaires.
• Suivre les détails des clients avec précision.

Connaissances

Fluency in Italian

Fluency in English

Fluency in French

Natural flair for dealing with people

Empathy

Team player

Action-oriented

Outils

CRM systems

customer service ticketing systems

Windows packages

Description du poste

Overview

Moncler Group is looking for Client Service Advisors bilingual in French, Italian and English to join our dynamic EMEA Client Service team based in Paris for a permanent contract starting from May 2025.

Our Client Service Advisor will play a key role in developing and providing a personalized best-in-class service, understanding the needs of Moncler Group clients.

Your Impact

Job description :

• Provide assistance to our clients by replying to product, after-sales, corporate, e-commerce enquiries through emails, phone calls and instant messaging in a timely and professional manner demonstrating luxury through service
• Assist clients during e-commerce sales with also the ability of cross/upselling
• Accurately track client details and requests using CRM systems
• Manage directly high-priority and escalated cases as well as relationships with top clients
• Understand Moncler Group clients' needs, experiences and interests in order to improve the client experience
• Serve as 'Voice of the Customer' across the company and ensure processes, communication, tools are constantly reviewed to meet clients' expectations

Qualifications

Requirements:

• Fluency and sophistication in Italian, English & French is a must have
• Fluency and sophistication in at least another European language such as German, Spanish is considered a real plus
• Previous first experience in Retail or in a service and sales-oriented Client Service team in the fashion Luxury industry
• Natural flair for dealing with people, empathy and intuition
• Proficient with the use of IT systems, both customer service ticketing systems and CRM and windows packages
• Action-oriented and drive for results, excellent team player
• Experience with e-commerce back-office activities and/or fraud checks is considered a plus.

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.