Client Relation Manager - France Netherlands Belgium Monaco (H / F)

Tiffany & Co.; Paris; Sur place; EUR 50 000 - 90 000; Plein temps

Résumé du poste

An established industry player is seeking a Client Relation Manager to elevate client experiences through strategic event coordination. This role focuses on executing bespoke client events and building strong relationships with high-potential clients. You'll collaborate with cross-functional teams to ensure brand standards while personalizing client interactions. With a strong emphasis on client retention and development, you'll manage the High End and High Jewelry business, ensuring exceptional service and memorable experiences. If you have a passion for luxury and a knack for creating unforgettable moments, this opportunity is perfect for you.

Qualifications

• 7+ years of event coordination experience required.
• Strong organizational and time management skills are essential.
• Team oriented with excellent interpersonal skills.

Responsabilités

• Drive strategy and execution of in-store and virtual client events.
• Manage the High End and High Jewelry business across the market.
• Lead client gifting programs and enhance client experiences.

Connaissances

Event Coordination

Strong Written Communication

Strong Verbal Communication

Presentation Skills

Organizational Skills

Problem Solving

Interpersonal Skills

Relationship Building

Formation

7+ years of event coordination experience

Outils

Microsoft Office

IT Tools

Description du poste

The Client Relation Manager - France Netherlands Belgium Monaco (FNBM) is responsible for driving strategy and execution of all in-store and virtual client events, with an emphasis on new and existing client activations and bespoke experiences and all client gestures / gifting and in-store hospitality. Through extensive cross-functional partnership, this individual will focus on executing the overall client experience strategy in service of achieving Tiffany’s key results.

Through a strong partnership with Market Leadership and Client Relations EMEA team, the role will focus on high end business, client retention and development strategies while identifying and recruiting new high potential prospects.

Client Relation Manager will attend internal and external local and regional events, network to meeting new high potential clients that will lead to facilitating tailored presentations and client consultations. They will proactively develop strategies to build sales through outreach to existing and high potential new clients, capture client data for the purpose of curating client experiences, building relationships, and personalizing future client development opportunities, while also representing the brand at the highest level.

Client Relation Manager will be responsible for managing the High End and High Jewelry business by keeping track of sales, deposits and commitments across the market.

Key Accountabilities

• Work with EMEA Client Relations team and retail partners on executing all instore events for local market
• Develop new and creative ideas to animate stores in market (in-store and virtually) during festive moments, product launches, High Jewelry events and other specific retail needs
• Work closely with corporate partners to ensure brand standards are maintained yet support a localized approach
• Execute overarching client actions strategy
• Build and lead a strong client treatment strategy
• Propose client experiences based on client segmentations, objective and tailored to the various markets in the region
• Create cohesion across the region
• Support the event team with elevated client experience programs during events (at HJ events or specific market events such as Wonders)
• Be the point of contact for concierge teams during events
• Continue to elevate and enhance the end-to-end client experience while remaining true to the spirit of the Tiffany brand culture
• Lead client gifting program for Evergreen in-store client gestures (anniversaries, birthdays etc), all Events (from Regional High Jewellery to store openings), global Festive moments and regional specific gifting (ie Ramadan, MEA National Days, Easter etc)
• Manage client gifting quantities and strategy with stores / markets to ensure clients receive gifting / gestures during strategy key moments.
• Responsible for client event calendar
• Responsible for the department budget and monthly management

Qualifications

Required :

• 7+ years of event coordination experience
• Strong written, verbal and presentation skills
• Strong organizational and time management skills
• Strong problem solver, solution oriented and agile
• Team Oriented with excellent interpersonal and relationship building skills
• Previous experience in client events and client relation

Preferred :

• Luxury Industry experience
• Proficient in Microsoft and other IT Tools
• Other spoken languages
• Knowledge of France, Benelux and Monaco businesses