Client Partner (France)

CAST AI; Paris; Sur place; EUR 40 000 - 80 000; Plein temps

Résumé du poste

An innovative company is seeking a Customer Success Client Partner to enhance customer relationships and drive account growth. This role involves managing customer accounts in the cloud SaaS space, focusing on Cloud Infrastructure and DevOps tools. You'll collaborate with a global team of experts, ensuring customers fully adopt and benefit from cutting-edge solutions. Enjoy a flexible, remote-first environment with competitive compensation and opportunities for professional growth. Be part of a dynamic team redefining cloud-native automation and optimization!

Prestations

Flexible remote-first environment

Opportunities to travel

Competitive compensation

Equity options

Extensive benefits

Qualifications

• 5+ years of experience in customer account management with a focus on upselling.
• Proven ability to build long-term customer relationships and ensure satisfaction.

Responsabilités

• Build and maintain strong customer relationships for satisfaction and retention.
• Identify upsell and cross-sell opportunities to drive account growth.

Connaissances

Customer Management

Cloud Technologies

Kubernetes

SaaS

Negotiation

Account Growth

Description du poste

CAST AI is the leading Kubernetes cost optimization platform for AWS, GCP, and Azure customers. The company is on a mission to deliver a fully automated Kubernetes experience. What’s unique about CAST AI is that its platform goes beyond monitoring clusters and making recommendations; it utilizes advanced machine learning algorithms to analyze and automatically optimize clusters, saving customers 50% or more on their cloud spend, while improving performance, reliability, and boosting DevOps and engineering productivity.

The company has raised $73M from investors including Cota Capital, Creandum, Uncorrelated Ventures, and Vintage Investment Partners. CAST AI has nearly 200 employees globally and is headquartered in Miami, Florida.

This is just the beginning. Our product roadmap is filled with exciting innovations that are yet to come. We are searching for intelligent, motivated, and self-reliant people to help us fulfill this ambitious mission.

Our Client Partners work closely with existing customers to build long-lasting relationships and ensure increased adoption, quick value realization, and long-term satisfaction. Account Managers will also be tasked with upselling and cross-selling our solutions to managed accounts and will be compensated based on these results.

Core values that hold us all together:

• Practice Customer Obsession: Focus on the customer journey, work backwards, deliver value, and continuously solve customer problems. Listen to feedback, act, and iterate to improve the experience.
• Lead: Take ownership, lead through action, and think and act on behalf of the entire company to build long-term value.
• Develop and Hire the Best: Continuously invest in yourself and the team, hire top talent, promote growth, and mentor others.
• Expect and Advocate Change: Innovate, accept change, welcome new ideas, share insights openly and respectfully, and be ready to commit once a path is chosen.

Role overview

As a Customer Success Client Partner at CAST AI, you are an entrepreneurial, independent, and enterprise-style professional experienced in selling and managing customers in the cloud SaaS space, especially in Cloud Infrastructure, Cloud Cost Control, Cloud Security, and DevOps tools.

As we expand globally, we seek growth-oriented Account Managers to maximize market opportunities. Your main responsibilities include:

• Customer Relationship Management: Build and maintain strong, long-term relationships to ensure adoption, satisfaction, and retention.
• Account Growth: Identify and execute upsell and cross-sell opportunities to expand accounts and drive revenue.
• Onboarding and Training: Collaborate with technical account managers to guide new customers through onboarding, ensuring full understanding and adoption of our products.
• Performance Monitoring: Monitor usage, health, risk scores, and KPIs to proactively address issues.
• Work closely with Sales, TAM, R&D, Partners, and other stakeholders to ensure account success.

Requirements

• Based in France, preferably Paris
• Proven experience in customer account management, including upsell, value realization, and planning.
• 5 years of experience within Account Management
• Ability to identify key contacts, understand client needs, and tailor proposals.
• Success in negotiation and closing, with a focus on long-term satisfaction.
• Experience with Kubernetes sales lifecycle and Cloud space is a plus.

What’s in it for you

• Join a fast-growing, cutting-edge company redefining cloud-native automation and optimization.
• Work with a global team of cloud experts passionate about Kubernetes technology.
• Enjoy a flexible, remote-first environment with opportunities to travel and engage with customers worldwide.
• Competitive compensation, equity options, and extensive benefits.

Key Skills

Experience in Customer Management, Cloud Technologies, Kubernetes, SaaS, Negotiation, Account Growth.