Client Partner (France)

Social network you want to login/join with:

CAST AI is the leading Kubernetes automation platform for AWS, GCP, and Azure customers. The company is on a mission to deliver a fully automated Kubernetes experience.

What’s unique about CAST AI is that its platform goes beyond monitoring clusters and making recommendations; it utilizes advanced machine learning algorithms to analyze and automatically optimize clusters, saving customers 50% or more on their cloud spend, improving performance and reliability, and boosting DevOps and engineering productivity.

CAST AI has around 200 employees globally and is headquartered in Miami, Florida.

Why CAST AI?

CAST AI is the leading Kubernetes cost optimization platform for AWS, GCP, and Azure customers. The company is on a mission to deliver a fully automated Kubernetes experience. Its platform goes beyond monitoring clusters and making recommendations; it uses advanced machine learning algorithms to analyze and optimize clusters, significantly reducing cloud costs and enhancing performance.

The company has raised $73M from investors, including Cota Capital, Creandum, Uncorrelated Ventures, and Vintage Investment Partners. CAST AI has nearly 200 employees worldwide and is based in Miami, Florida.

We are looking for intelligent, motivated, and self-reliant individuals to help us fulfill this ambitious mission, as our product roadmap is filled with exciting innovations yet to come.

Our Client Partners work closely with existing customers to build long-lasting relationships, ensure increased adoption, quick value realization, and long-term satisfaction. Account Managers will also focus on upselling and cross-selling solutions within managed accounts, with compensation linked to these results.

Core values that hold us all together:

PRACTICE CUSTOMER OBSESSION. Focus on the customer journey, work backwards, deliver value, and continuously solve customer problems. Listen to feedback, act, and iterate to improve experience.

LEAD. Take ownership, lead through action, and think on behalf of the entire company to create long-term value.

DEVELOP AND HIRE THE BEST. Continuously invest in personal and team development, hire top talent, and mentor others to raise the collective performance.

EXPECT AND ADVOCATE CHANGE. Innovate, embrace change, welcome new ideas, share insights openly, and commit once a decision is made.

Role overview

As a Customer Success Client Partner at CAST AI, you are an entrepreneurial, independent professional experienced in selling and managing customers in the cloud SaaS space, particularly in Cloud Infrastructure, Cost Control, Security, or DevOps tools.

We seek growth-oriented Account Managers to join our expanding team, focusing on:

1. Customer Relationship Management: Building and maintaining strong, long-term relationships to ensure adoption, satisfaction, and retention.
2. Account Growth: Identifying and executing upsell and cross-sell opportunities to expand accounts and drive revenue.
3. Onboarding and Training: Collaborating with technical account managers to guide new customers through onboarding, ensuring product understanding and adoption.
4. Performance Monitoring: Tracking usage, health, risk scores, and KPIs to proactively address issues.

Work closely with Sales, TAM, R&D, Partners, and other stakeholders to ensure account success.

Requirements

Based in France, preferably Paris.

Proven experience in customer account management, including upselling, value realization, and planning.

5+ years of experience in Account Management.

Ability to identify key contacts, understand client needs, and tailor proposals accordingly.

Success in negotiation and closing, with a focus on long-term satisfaction.

Experience with Kubernetes, sales lifecycle, and Cloud is a plus.

What’s in it for you?

• Join a fast-growing, innovative company redefining cloud-native automation.
• Work with a global team of cloud experts passionate about Kubernetes technology.
• Enjoy a flexible, remote-first environment with travel opportunities.
• Competitive pay, equity options, and extensive benefits.