Client Onboarding Coordinator

Questel; Valbonne; On-site; EUR 42,000 - 56,000; Full time

Job summary

Jobtailor in France is seeking a Client Onboarding Specialist to guide new clients through the Equinox Corporate / Law Firm IP Management System from contract signature to go-live. You will act as the primary onboarding contact, develop schedules, conduct discovery with clients, deliver product trainings, and configure solutions to meet requirements.

Fluency in English and French or German is required; Spanish is a plus.

Qualifications

• Experience onboarding clients to software platforms.
• Strong communication and relationship-building skills.
• Ability to manage multiple onboarding projects to deadlines.
• Fluent in English and French or German; Spanish a plus.

Responsibilities

• Onboard new clients onto Equinox Corporate / Law Firm IP system from contract to go-live.
• Lead onboarding journeys and act as primary contact during onboarding phases.
• Develop onboarding schedules and timelines; conduct discovery sessions.
• Deliver product training and configure technical solutions to client requirements.
• Collaborate with Sales, Product and Support to ensure a seamless client experience.
• Manage deadlines and coordinate with clients to achieve successful implementations.
• Work both independently and as part of a team on onboarding projects.

Skills

Client onboarding

Project management

Communication

Time management

Languages: EN/FR/DE

MS Office

Tools

MS Project

CRM systems

Job description

Responsibilities

• Successfully onboard new clients on to the Equinox Corporate / Law Firm IP Management System platform
• Lead client onboarding journeys from contract signature through successful go-live
• Act as the primary point of contact during onboarding phases
• Develop onboarding schedule and timelines
• Conduct discovery sessions with Clients to assess their requirements for being Onboarded onto the system
• Deliver product training sessions to end users
• Configure technical solutions to meet client requirements
• Become an expert in our flagship Intellectual Property Management System; Equinox Corporate / Law Firm
• Work both independently and as part of a team on a range of onboarding projects
• Work closely with clients to ensure a successful system implementation
• Work to regular client deadlines & internal deadlines
• Carry out ad hoc system configuration tasks and trainings for existing clients
• Collaborate with Sales, Product, and Support teams to ensure seamless client experience

Qualifications

• Self-motivated, technically minded, pro-active and an excellent communicator.
• Excellent attention to detail
• Empathy and relationship-building
• Proactive and solutions-oriented
• Fluency in English AND French or German. Spanish would be good to have as well
• An excellent ability to manage time and work to deadlines
• Strong IT skills, including Microsoft office, Project Management tools, communication tools
• Good organization skills