Client Advisor - Serris La Vallee Outlet

Burberry; Serris; Remote; EUR 24,000 - 30,000; Full time

Job summary

Burberry is hiring a Client Advisor to join our store at La Vallée Village Outlet in Serris on a 6-month fixed-term contract. This role sits at the heart of the Burberry customer experience, delivering personalised service and representing our brand values, craftsmanship and heritage.

You will build lasting client relationships, share brand stories with enthusiasm, support this fast-paced outlet environment, and collaborate with colleagues to maintain high standards in merchandising, stock

Qualifications

• Experience in a customer-facing retail or hospitality environment.
• Passion for luxury, fashion, craftsmanship and delivering excellent customer experiences.
• Strong communication and relationship-building skills.
• Comfortable working in a fast-paced environment while maintaining attention to detail.
• Positive, collaborative approach with a willingness to learn and develop.
• Flexible and adaptable, with a commitment to achieving shared goals and maintaining high standards.

Responsibilities

• Deliver an exceptional and personalised client experience aligned with Burberry service standards.
• Build and maintain strong client relationships to encourage loyalty and repeat business.
• Demonstrate strong product knowledge and share brand stories in an engaging and relevant way.
• Contribute to individual and store performance by identifying customer needs and recommending suitable products.
• Support store operations, including merchandising, stock management and visual presentation standards.
• Collaborate with colleagues to create a welcoming, inclusive and high-performing team environment.

Skills

Customer service experience

Communication skills

Relationship-building

Attention to detail

Team collaboration

Job description

Client Advisor - Serris La Vallee Outlet

Location: FR

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring a Client Advisor to join our team at La Vallée Village Outlet on a 6 month CDD initially. This role is at the heart of the Burberry customer experience, creating meaningful connections with clients while bringing our brand values, craftsmanship and heritage to life. You will deliver personalised service, contribute to commercial success and help shape an inspiring store environment. Through every interaction, you will represent Burberry with confidence, authenticity and care.

RESPONSIBILITIES

• Deliver an exceptional and personalised client experience aligned with Burberry service standards.
• Build and maintain strong client relationships to encourage loyalty and repeat business.
• Demonstrate strong product knowledge and share brand stories in an engaging and relevant way.
• Contribute to individual and store performance by identifying customer needs and recommending suitable products.
• Support store operations, including merchandising, stock management and visual presentation standards.
• Collaborate with colleagues to create a welcoming, inclusive and high-performing team environment

PERSONAL PROFILE

• Experience in a customer-facing retail or hospitality environment.
• Passion for luxury, fashion, craftsmanship and delivering excellent customer experiences.
• Strong communication and relationship-building skills.
• Comfortable working in a fast-paced environment while maintaining attention to detail.
• Positive, collaborative approach with a willingness to learn and develop.
• Flexible and adaptable, with a commitment to achieving shared goals and maintaining high standards.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.