Luxury Client Advisor – France Outlet

Burberry; Serris; Remote; EUR 24,000 - 30,000; Full time

Job summary

Burberry is hiring a Client Advisor to join our store at La Vallée Village Outlet in Serris on a 6-month fixed-term contract. This role sits at the heart of the Burberry customer experience, delivering personalised service and representing our brand values, craftsmanship and heritage.

You will build lasting client relationships, share brand stories with enthusiasm, support this fast-paced outlet environment, and collaborate with colleagues to maintain high standards in merchandising, stock

Qualifications

• Experience in a customer-facing retail or hospitality environment.
• Passion for luxury, fashion, craftsmanship and delivering excellent customer experiences.
• Strong communication and relationship-building skills.
• Comfortable working in a fast-paced environment while maintaining attention to detail.
• Positive, collaborative approach with a willingness to learn and develop.
• Flexible and adaptable, with a commitment to achieving shared goals and maintaining high standards.

Responsibilities

• Deliver an exceptional and personalised client experience aligned with Burberry service standards.
• Build and maintain strong client relationships to encourage loyalty and repeat business.
• Demonstrate strong product knowledge and share brand stories in an engaging and relevant way.
• Contribute to individual and store performance by identifying customer needs and recommending suitable products.
• Support store operations, including merchandising, stock management and visual presentation standards.
• Collaborate with colleagues to create a welcoming, inclusive and high-performing team environment.

Skills

Customer service experience

Communication skills

Relationship-building

Attention to detail

Team collaboration

Job description

Burberry is hiring a Client Advisor to join our store at La Vallée Village Outlet in Serris on a 6-month fixed-term contract. This role sits at the heart of the Burberry customer experience, delivering personalised service and representing our brand values, craftsmanship and heritage.

You will build lasting client relationships, share brand stories with enthusiasm, support this fast-paced outlet environment, and collaborate with colleagues to maintain high standards in merchandising, stock