Client Advisor Miu Miu - CDI - H/F

PradaGroup; Paris; Sur place; EUR 30 000 - 60 000; Plein temps

Résumé du poste

Ein innovatives Unternehmen sucht einen engagierten Verkaufsmitarbeiter, der die Werte und Philosophie von Miu Miu verkörpert. In dieser Rolle sind Sie dafür verantwortlich, ein außergewöhnliches und unvergessliches Einkaufserlebnis zu bieten, während Sie die Bedürfnisse der Kunden verstehen und bedeutungsvolle Beziehungen aufbauen. Sie werden Teil eines kreativen und internationalen Teams, das Vielfalt und Exzellenz schätzt. Wenn Sie eine Leidenschaft für Luxusmode haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Leidenschaft für den Verkauf und Kundenbeziehungen.
• Erfahrung im Umgang mit Luxus- und Modeprodukten.

Responsabilités

• Kunden im Mittelpunkt der Verkaufsstrategie platzieren.
• Daten im CRM erfassen, um Kundenbeziehungen zu pflegen.
• Teamarbeit fördern und eine positive Arbeitsumgebung schaffen.

Connaissances

Kundenservice

Verkaufskompetenz

Kommunikationsfähigkeiten

Teamarbeit

Problemlösung

Interesse an Mode

Outils

CRM-System

Description du poste

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

To be the “ambassador” who conveys and promotes the Miu Miu philosophy and values to the final Clients guiding them into the world of Miu Miu.
As such, to be responsible of maximizing the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.

RESPONSIBILITIES

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

Passion for selling and stores
Curiosity and interest in luxury/fashion, art and design
Experience of building a long-lasting relationship with clients
Being able to work in team as well as alone
Excellent communication and interpersonal skills
Ambition, resilience, self motivation, result driven and problem solving
Passion and knowledge of the managed product category
Fluent spoken is expected. Other languages are a plus