Client Account Manager

PayByPhone; Boulogne-Billancourt; Hybride; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading payment solutions provider is looking for an Account Manager to build and maintain client relationships while increasing transaction volumes. The ideal candidate should be fluent in French and English, with at least a Bac + 3 education. This hybrid role requires 30% travel and personal transportation. Responsibilities include contract renewals, providing client support, and collaborating with marketing teams to promote services.

Qualifications

• Minimum 1 year of experience (Internships included).
• Personal transportation required for travel.

Responsabilités

• Ensure renewal or extension of contracts under profitable terms.
• Build strong relationships with all clients in the portfolio.
• Upsell new products to existing clients.
• Update daily the tools (Salesforce, quotation tracking).
• Maintain meeting notes and post-meeting action items.

Connaissances

Native French

Proficient in English

Knowledgeable in France’s municipal politics

Business to Administration experience

Formation

Bac + 3 minimum

Description du poste

• remember your preferences (such as language);
• monitor the general performance of our visitors’ experience when on our website - this information then allows us to improve the usability of our website for you and all our other visitors;
• store essential information to allow you to register and/or login to our site;
• allow you to share any of our website’s pages with your social networks - but only if you explicitly choose to.
• (twitter) guest_id, k, _twitter_sess, original_referer
• (facebook) datr, lu
• (g+1) PREF, SID, HSID, SSID
• TribePad - this allows you to login to our social recruitment management platform
• trackerToken-4 - this is similar to Google Analytics but specifically allows us to determine which of our marketing activities from which you found our website.
• visitToken-4 - this is similar to Google Analytics but specifically allows us to determine which of our marketing activities from which you found our website.

Your role

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The Account Manager is responsible for assisting the Client Director in building strong client relationships with the aim of retaining, renewing and developing existing clients. This position is focused on achieving departmental objectives to increase transaction volumes, the number of locations, and to sell additional services and products.

This role is a Hybrid approach (3 days in office/2 days WFH). Our address is Europe Avenue 62 bis avenue André Morizet 92100 Boulogne-Billancourt
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What you'll be doing

Qualification and Skills:

• We do NOT sponsor work Visas
• Must be Native French and proficient in English
• 30% travels, must have personal transportation
• 1 year of experience (Internships included)
• Bac + 3 minimum
• Knowledgeable in France’s municipal, politics, and culture to succeed
• Previous experience in Business to Administration
• Payment, parking, or mobility experience preferred

Missions and responsibilities:

• Ensure the renewal or extension of contracts under profitable financial conditions.
• Build and maintain strong, high-quality relationships with all clients in the portfolio:
• Upsell new products to existing clients
• Develop relationships with the key players in each local authority (regular contacts, identification of needs, proposals for improvements and developments, advice, etc.).
• Contact all customers on a monthly basis, or at least once a quarter, by e-mail or telephone.
• Carry out an annual number of visits defined by customer type
• Prepare and present client reports, annual reviews and surveys
• Ensure that the number of transactions in each local authority increases in line with the budget.
• Actively create opportunities to encourage clients to reduce the number of parking meters.
• Work with marketing to create presentations and case studies to encourage adoption of the service or the sale of additional services.
• Update daily the tools (Salesforce, quotation tracking)
• Maintain meeting notes and post-meeting action items.
• Establish strategic action plans for a certain number of clients defined in agreement with the Client Account Director, with objectives measured every quarter.
• Work closely with the Customer Support team to keep updated of all client’s issues or requests and their resolution, thus ensuring client satisfaction.
• Work closely with the Projects and Marketing team.
• Feed back to the manager the development requests required to ensure the commercial development of his/her portfolio and collaborate on the creation and updating of business cases.
• Keep informed of market developments and have a good knowledge of the competition.
• Support the manager in the preparation of reports and presentations.
• Follow processes defined by management and the manager
• Respect annual objectives
• Participate in drawing up budget forecasts for your sector
• Work as part of a team with other sales and client support managers to discuss issues
• Ensure reporting as requested by manager and management
• Share client feedback internally to improve our service
• Participate in building and improving Client Management processes
• Ensure administrative and commercial follow-up of activity

• Carry out various ad hoc tasks as required to support the team.
• Perform other tasks and responsibilities as requested by your manager from time to time.

#LI-Corpay

#LI-ZH1

#PBP

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will notaccept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Fast-growing, global, rewarding, fun, involved – at Corpay, we are all of these and more. If you are an experienced and self-motivated professional who can perform at a high level, you will be rewarded. If you have great ideas, we want to hear them. If you want your career to grow at the same rapid pace as our organization, this is the place for you. Whatever your area of expertise, you can take it to the next level at Corpay.