Claims Specialist - CorSo

Swiss Re; Paris; Hybride; EUR 50 000 - 74 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Performance-based bonus

Global benefits

Résumé du poste

Swiss Re France Claim Team in Paris is seeking a seasoned Claim Specialist to manage end-to-end claims with precision and empathy. This full‑time, permanent role focuses on quality, client service, and cross‑functional collaboration.

You will work with underwriting, legal and finance to resolve claims, conduct coverage reviews, assess losses, and implement effective resolutions while maintaining regulatory compliance and SOP alignment. Fluency in English and French is required.

Qualifications

• Demonstrated experience managing the full claims lifecycle including coverage review, loss assessment and resolution strategy.
• Ability to handle cases of varying complexity and severity.
• Strong written and verbal communication skills in English, enabling collaboration with international teams.

Responsabilités

• Manage claims end‑to‑end from notification to resolution with precision and empathy.
• Conduct thorough coverage reviews and interpret policy wordings and contracts.
• Perform loss assessments and quantify financial/operational impact.
• Develop and implement claims resolution strategies balancing client needs and business objectives.
• Provide outstanding client service in line with CorSo Claims Commitment and SOPs.
• Collaborate with underwriting, legal and finance for a seamless claims experience.
• Maintain accurate claims documentation and regulatory/compliance adherence.
• Monitor and report on claims developments to stakeholders and management.
• Share knowledge to drive continuous improvement and team efficiency.

Connaissances

Claims handling lifecycle

Insurance products knowledge

English proficiency

Description du poste

Are you a seasoned claims professional who thrives on solving complex challenges, delivering exceptional client service, and making a real impact? If you are passionate about the insurance world and ready to bring your expertise to a dynamic, international environment, we want to hear from you!

About The Role

As a Claim Specialist within our France Claim Team in Paris, you will be at the heart of our claims operations — managing cases with precision, empathy, and strategic thinking. You will play a pivotal role in ensuring that every claim is handled with the highest standards of quality and professionalism, directly contributing to Swiss Re Corporate Solutions' reputation for excellence. This is a full-time, permanent position (100%) where your expertise will truly make a difference.

Key Responsibilities

• Manage claims of varying severity end-to-end, from first notification through to resolution, ensuring timely and accurate handling at every stage
• Conduct thorough coverage reviews, applying sound legal and contractual interpretation to determine the scope of coverage and advise stakeholders accordingly
• Perform detailed loss assessments, evaluating the financial and operational impact of claims with a structured and analytical approach
• Develop and implement appropriate claims resolution strategies, balancing client needs, business objectives, and technical requirements
• Deliver outstanding client service in line with CorSo Claims Commitment and Standard Operating Procedures (SOPs), building trust and long‑term relationships
• Collaborate closely with internal teams including underwriting, legal, and finance to ensure a seamless and coordinated claims experience
• Maintain accurate and up‑to‑date claims documentation, ensuring full compliance with regulatory requirements and internal guidelines
• Monitor and report on claims developments, providing clear and insightful updates to relevant stakeholders and management
• Contribute to continuous improvement initiatives, sharing knowledge and best practices to enhance the team's overall performance and efficiency

About The Team

The France Claim Team is a dedicated and collaborative group of professionals committed to delivering quality claims handling and exceptional client service in line with CorSo Claims Commitment and Standard Operating Procedures. The team manages claims of varying severity, covering the full spectrum from coverage review and loss assessment through to finding the most appropriate claims resolution strategy. Based in Paris, the team operates with a strong client‑first mindset, combining technical expertise with a passion for excellence to support Swiss Re Corporate Solutions' business across France and beyond.

About You

You are a proactive and detail‑oriented professional who brings a strong technical foundation in claims handling combined with a genuine passion for client service. You are comfortable navigating complexity, working autonomously while also being a collaborative team player. You communicate with clarity and confidence — in both French and English — and you approach every claim with integrity, curiosity, and a solution‑focused mindset. Whether you are managing a straightforward case or a high‑severity situation, you bring the same level of dedication and professionalism to everything you do.

We Are Looking For Candidates Who Meet These Requirements

• Claims handling expertise: Demonstrated experience managing the full claims lifecycle, including coverage review, loss assessment, and resolution strategy, with the ability to handle cases of varying complexity and severity
• Insurance environment experience: A minimum of 5 years of experience in insurance or broker companies, with a solid understanding of insurance products, processes, and market dynamics
• English language proficiency: Strong written and verbal communication skills in English, enabling effective collaboration with international teams, clients, and partners

These Are Additional Nice To Haves

• International program experience: Familiarity with managing or supporting international insurance programs, including an understanding of cross‑border coverage structures and multinational client needs
• Legal background: A foundation in law or legal studies that enhances your ability to interpret policy wordings, assess coverage positions, and navigate complex claims scenarios with confidence
• Stakeholder management skills: A natural ability to build and maintain strong relationships with clients, brokers, and internal partners, demonstrating empathy and professionalism in every interaction

For France, the base salary range for this position is between 50'000 EUR and 74'000 EUR for a full‑time role.

The Specific Salary Offered Considers

• the requirements, scope, complexity and responsibilities of the role
• the applicant's own profile including education/qualifications, expertise, specialisation, skills and experience

In addition to your base salary, Swiss Re offers an attractive performance‑based variable compensation component, designed to recognise your achievements. Furthermore, you will enjoy a variety of global and location specific benefits. Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.

About Swiss Re

Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance‑based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting‑edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

We may use AI‑powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

Keywords

Reference Code: 139345