CHURCH'S Client Advisor Saint Honore

Church's; Paris; Sur place; EUR 29 000 - 42 000; Plein temps

Résumé du poste

Church’s in Paris is seeking a Luxury Sales Ambassador to embody the brand’s philosophy and guide clients into the world of Church’s craftsmanship. You will maximize both individual and team sales while delivering an extraordinary, memorable luxury experience that places the client at the center.

This role requires passion for fashion, a talent for building lasting client relationships, and the ability to collaborate with colleagues to maintain impeccable store standards, knowledge of product,

Qualifications

• Passion for selling and stores.
• Curiosity for luxury fashion, art and design.
• Relationship building with clients.
• Teamwork and independence.
• Excellent communication skills.
• Ambition, resilience, self-motivation, results-focused.
• Product category knowledge.
• Creative, international environment with curiosity and excellence.

Responsabilités

• Place the customer at the center, delivering excellent service in line with the client journey ceremony.
• Capture customer data in the CRM to connect and build future opportunities.
• Embrace and promote the Omni Channel mindset.
• Collaborate with colleagues to ensure a consistent, exceptional in-store experience.
• Welcome and serve customers with outstanding service at all times.
• Cross-sell across departments to maximize sales and hit KPIs.
• Stay up-to-date with fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Resolve customer complaints by liaising with the manager when needed.
• Maintain shop floor and stock procedures to high standards.
• Contribute to security and prevent product theft.

Connaissances

Customer service

Luxury retail

Communication skills

Teamwork

Product knowledge

Description du poste

Church’s is a luxury shoemaker of rich innovation and traditional excellence, anchored in an exceptional heritage of English craftsmanship. Established in Northampton in 1873, the brand’s expertise quickly earned recognition from its modest beginnings – from a small workshop in Northampton to global expansion. Its patronage was bestowed by HM Queen Elizabeth II in 1965. In 1999, the luxury house was acquired by Prada Group, a paradigm of artisanal excellence in its own right and the ideal ally to help the shoemaker take its brand to the next chapter. Reinventing the English roots and championing timeless craftsmanship and traditions: Church’s long-established innovation and authenticity remains paramount with unique designs across shoes and accessories for men and for women.

JOB PURPOSE

To be the “ambassador” who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.

RESPONSIBILITIES

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open andconstructivecommunication,to ensure a consistent exceptional experience and contribute to apositiveworkingenvironment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

Passion for selling and stores

Curiosity and interest in luxury/fashion, art and design

Experience of building a long-lasting relationship with clients

Being able to work in team as well as alone

Excellent communication and interpersonal skills

Ambition, resilience, self motivation, result driven and problem solving

Passion and knowledge of the managed product category

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.