Client Advisor (h/f) Cannes CDD

FashionUnited; Cannes; Sur place; EUR 30 000 - 50 000; Plein temps

Résumé du poste

FashionUnited is seeking an Ambassador in Cannes to promote the brand values and philosophy to clients. In this role, you will maximize individual and team sales while providing an extraordinary luxury customer experience.

The ideal candidate will demonstrate a passion for luxury fashion, possess excellent communication skills, and have the ability to build lasting customer relationships, all while striving to exceed sales targets.

A commitment to diversity and inclusion in the workplace is essential, as is a strong knowledge of current fashion trends.

Qualifications

• Experience in luxury retail or customer-focused roles.
• Ability to work independently and as part of a team.
• Strong ambition, resilience, self-motivation, and problem-solving skills.

Responsabilités

• Create a welcoming environment for clients and provide excellent service.
• Capture customer data in CRM and nurture relationships.
• Work as a team player and embrace diversity and inclusion.
• Maximize sales opportunities and meet individual sales targets.
• Stay updated on fashion trends and product knowledge.
• Maintain high standards of visual display and shop floor.

Connaissances

Passion for selling and stores

Curiosity and interest in luxury/fashion, art and design

Experience of building a long-lasting relationship with clients

Excellent communication and interpersonal skills

Fluent spoken French

Fluent spoken English

Description du poste

Job Purpose

To be the “Ambassador” who conveys and promotes the brand philosophy and values to the final clients, guiding them into the world of Prada. As such, to be responsible for maximizing the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the client above all, discovering their needs and expectations, fostering meaningful relationships and developing their brand loyalty.

Responsibilities

• Create a welcoming environment for the clients, and strive to meet their needs and requests, providing them an excellent service in accordance with the “client journey ceremony”.
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunities in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Prada operational guidelines and stock procedures.
• Contribute to ensure a high level of security and remain attentive to prevent from product thefts.

Knowledge and Skills

• Passion for selling and stores
• Curiosity and interest in luxury/fashion, art and design
• Experience of building a long-lasting relationship with clients
• Being able to work in team as well as alone
• Excellent communication and interpersonal skills
• Ambition, resilience, self motivation, result driven and problem solving
• Fluent spoken French and English expected.

Equal Employment Opportunity

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.