(Chinese and English) Customer Support Consultant, crypto (remote)

SupportYourApp; Montpellier; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading Support-as-a-Service company is seeking a Customer Support Consultant fluent in Chinese and English to deliver high-quality remote support for tech customers. Responsibilities include providing exceptional support via chats and emails and building positive relationships with customers. The role requires at least 6 months of relevant experience and personal or professional knowledge of crypto. This position offers a flexible schedule and a fully remote work opportunity.

Prestations

Flexible schedule

Fully remote work opportunity

Paid intensive training

Bonuses for referring friends

Qualifications

• 6 months of experience in a customer support role.
• Experience with live chats and emails.
• Personal or professional experience in crypto.

Responsabilités

• Provide exceptional customer support via chats and emails.
• Build positive relationships with customers.
• Securely handle customers' sensitive information.

Connaissances

Native Chinese

English upper-intermediate (B2 level)

Analytical skills

Positive attitude

Customer support experience

Outils

CRM systems

Salesforce

Zendesk

Description du poste

Overview

(Chinese and English) Customer Support Consultant, crypto (remote) — remote position with a multicultural and multilingual team. We are seeking a passionate candidate to join as a Customer Support Consultant and thrive in a home-office setup while delivering high-quality support for tech customers.

What you will do

• Provide exceptional customer support via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Stay up-to-date with cutting-edge technology
• Securely handle customers' sensitive information
• Apply best practices in customer happiness
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments across IT companies

What you need to succeed

• Native Chinese and English upper-intermediate (B2 level)
• At least 6 months of experience in a customer support role
• Experience with live chats and emails
• Personal or professional experience in crypto
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Nice to have

• Experience with CRM systems
• Experience with Salesforce or Zendesk

Benefits and perks

• Flexible schedule: 5 days per week, shifts including 1 AM-10 AM, 9 AM-6 PM, and 5 PM-2 AM France time (shifts scheduled monthly)
• Fully remote work opportunity
• Inclusive international environment
• Compensation in USD
• Bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Supportive management focused on growth and long-term cooperation
• Opportunities for self-development
• The listed benefits may vary by engagement terms; terms will be defined in your agreement if selected

Who we are

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies worldwide. We work with clients in over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support with 8 hubs globally. We treat our team like our clients, offering care, individual approach, and a positive experience. We welcome people from diverse backgrounds. Please send your CV in English highlighting your outstanding skills. Visit our website: www.supportyourapp.com

Disclaimer We are a multinational company with unbiased views. The assessment of candidates is not affected by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected status in the provision of opportunities and benefits.