Chief Transformation Officer (CTO) CRM

ServiceNow; Île-de-France; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

A leading tech company in Île-de-France is seeking an experienced professional to engage with C-suite executives and lead business transformation strategies. The role requires deep expertise in CRM and the ability to drive substantial outcomes in a rapidly changing environment. Ideal candidates will have a strong background in sales cycles and executive-level consultations.

Qualifications

• 15 years of experience in senior leadership roles, preferably former C-level or VP.
• Experience facing external customers and articulating product benefits.
• Deep understanding of CRM and customer service functions.

Responsabilités

• Engage with C-Suite executives to build transformation strategies.
• Accelerate sales cycles by working with strategic customer CXOs.
• Create frameworks to enhance awareness among C-suite.

Connaissances

AI integration

CRM expertise

Business transformation

Executive presentation

SaaS / PaaS experience

Description du poste

What you get to do in this role

• OPEN TO APPLICATIONS ACROSS EMEA
• You will engage with our largest customers C-Suite Executives leveraging your extensive CRM and operational transformational experience to elegantly articulate how breakthrough business outcomes are achieved on the NOW platform. In the course of these CXO engagements you will also advise and work closely with key internal Executives as well as our Sales and Strategy teams to build a strategic product and GTM strategy including enabling the global field community.
• Accelerate sales cycles by meeting and working closely with our most strategic customer CXOs (Fortune 500).
• Work with Customer CXOs to build out their transformation strategy.
• Increase C-suite awareness by creating industry leading transformation frameworks that help ServiceNow strategic clients accelerate their transformations.
• Develop and drive prospect pipelines by hosting CXO round tables delivering industry keynotes and leading other executive-level field marketing activities.
• Provide critical product and marketing content feedback to key Engineering and Field Marketing teams.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 15 years of experience in Senior leader roles leading large cutting-edge technology organizations and achieving breakthrough outcomes. Former C-level or VP level preferred
• Deep CRM expertiseand the ability to position ServiceNow as the leader in CRM
• Alternatively experience leading customer service or support functions with an understanding of call center operations customer retention and employee engagement.
• Fluent in CRMs business value.
• Experience leading business transformations at scale specialising in CRM
• Extensive experience facing external customers articulating product benefits and being a customer trusted advisor.
• Experience with SaaS / PaaS and ServiceNow products are ideal.
• Demonstrated ability to lead and collaborate effectively across internal and external organizations including Engineering Sales Strategic partners and ISVs.
• Expert-level executive presentation skills including large presentations executive briefings and small groups roundtables.
• Adaptable and flexible and able to work and thrive in a highly dynamic metric-based environment.
• The ideal candidate is an experiencedCIO CTO COO
• Executive-level consulting or CXO advisor experience preferred.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Employment Details

Remote Work: No
Employment Type: Full-time
Key Skills: Junit,Customer Service,Freelancing,Industrial Safety,ACCA,Arbitration
Experience: years
Vacancy: 1