Chef de Projets Transport - HF

Famoco; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Ein innovatives Unternehmen sucht einen technischen Account-Manager, der als Hauptansprechpartner für Kunden fungiert und sowohl im Presales als auch im Postsales aktiv ist. In dieser spannenden Rolle werden Sie die technische Verantwortung für Kundenkonten übernehmen, maßgeschneiderte Lösungen entwickeln und eng mit dem Vertriebsteam zusammenarbeiten, um den Verkaufsprozess zu unterstützen. Sie werden auch die Möglichkeit haben, Produktdemos durchzuführen und an der Entwicklung der internationalen Strategie mitzuwirken. Wenn Sie eine Leidenschaft für Technologie und Kundenbeziehungen haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im technischen Account-Management und in der Lösungskonsultation.
• Fähigkeit zur Erstellung von kundenorientierten Materialien.

Responsabilités

• Verantwortung für das technische Management aller Aspekte eines Kontos.
• Führen des Lösungsentwicklungsprozesses zur Erfüllung der Kundenbedürfnisse.

Connaissances

Abinitio

IT System Administration

Consultative Engagement Techniques

Description du poste

The primary objective of the role is to provide technical account ownership as the primary product / solution expert and interface for the prospect or customer. The role combines presales and solution consulting activity with some postsales activity working with the Sales Account Manager and Head of BU as part of a high-performance sales and account management team.

For every opportunity that he / she handles directly, the candidate will be responsible for end-to-end management of all technical aspects of an account under his / her direct control through the entire presales phase of an opportunity:

1. Work with the sales person to support the sales cycle for the opportunity from a technical perspective.
2. Adapt or create customer-facing materials for various stages of the presales process, including presentations, technical information notes, deployment/solution architectures, etc.
3. Conduct demos of products to customers and prospects and travel to meet them if needed.
4. Ongoing projects management:
5. Lead the solution creation process that fulfills the customers' needs.
6. Play the role of a thought leader and demonstrate business and operational value offered by our clients' solutions by engaging relevant stakeholders at all levels, including senior executives, decision makers, and influencers.
7. Develop a deep understanding of a customer or prospect's business to seek out possible opportunities to upgrade products in concert with the sales team.
8. Drive the development of the roadmap for the International Development Division.
9. Ensure a smooth handoff to the postsales stage for a successful deal via a Statement of Work (SOW) and internal discussions, as well as through participation with customer stakeholders and our clients' project delivery and service management teams.

Key Success Metrics

Key success metrics used to measure performance in this role include customer-facing metrics:

1. Success rate in winning orders and meeting quota targets as part of the sales team (working closely with sales account managers and the Head of the Division).
2. Customer / partner satisfaction via metrics related to regular interactions, customer, and solution delivery.
3. Using consultative engagement techniques to discover new leads and opportunities.

Key Skills

Abinitio, Cooking, Consumer Durables, Interior Fit-Out, IT System Administration, ITI.