Chef de Groupe Opérations (CGO)

Europcar Group; France; Sur place; EUR 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Tickets Restaurant

Mutuelle

Prime de fin d'année

Résumé du poste

Europcar Mobility Group recherche un Chef de Groupe des Opérations (CGO), véritable manager intermédiaire des équipes Front Office auprès du Responsable d’Agence. Vous animez et pilotez les indicateurs de performance et assurez l’accueil des clients selon les standards Europcar.

Vous gérez les plannings, les formations des entrants, le reporting auprès de l’Agence et apportez un soutien logistique et administratif.

Qualifications

• Permis B obligatoire.
• Manager de terrain avec une expérience en management d’équipes et angage courant en anglais.
• Attaché à la relation client et esprit d’équipe.

Responsabilités

• Animer et manager les équipes de Conseillers Commerciaux en pilotant les indicateurs de performance.
• Assurer l’accueil des clients selon les standards Europcar.
• Garantir un service rapide et de qualité et gérer les plannings des équipes.
• Former les nouveaux entrants et assurer le reporting régulier à l’Agence.
• Apporter un soutien logistique et administratif (rapports, flotte, carburant, caisse).

Connaissances

Management d’équipes

Anglais couramment

Relation client

Description du poste

Europcar Mobility Group At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

En tant que Chef de Groupe des Opérations (CGO), vous serez un véritable manager intermédiaire des équipes Front Office auprès de votre Responsable d’Agence.

• Animer et manager les équipes de Conseillers Commerciaux en pilotant les indicateurs de performance


• Assurer et faire assurer par l’équipe de Conseillers Commerciaux l’accueil des clients selon les standards Europcar


• S’assurer que les conditions pour garantir un service rapide et de qualité soient réunies


• Gérer les plannings des équipes


• Vous assurer du bon déroulé des formations des nouveaux entrants


• Assurer un reporting régulier auprès de votre Responsable d’Agence


• Apporter un soutien logistique et administratif complet au Responsable d’Agence
  
  
  
  • rapports hebdomadaires
  
  
  • flotte de véhicules nécessaires
  
  
  • rapports carburant
  
  
  • caisse…
  
  
  
  

Qualifications

• La détention du permis B est obligatoire


• Véritable manager de terrain, vous possédez une solide première expérience en management d’équipes et parlez l’anglais couramment.


• Attaché à la relation client et doté d’un indéniable sens du commerce, vous possédez un esprit ouvert et appréciez le travail d’équipe.

Contract & Benefits

• CDI Temps plein


• Rémunération fixe + variable mensuel attractif + prime de fin d'année


• Tickets Restaurant et mutuelle

Pourquoi vous aimerez travailler avec nous

Europcar vous offre un parcours de formation innovant dès votre arrivée, Europcar donne la priorité à la relation avec nos clients : chaque client est unique, tout comme le service que vous lui apporterez, Europcar privilégie le travail en équipe, par le biais de primes collectives, Europcar valorise la performance individuelle par un variable attractif et des challenges réguliers, Europcar reconnaît la valeur de ses collaborateurs et favorise la promotion interne.

Les valeurs d’Europcar Mobility Group

We act with respect

We move as one

We take responsability

We embrace change

We are happy to help

EQUALITY, DIVERSITY AND INCLUSION

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity.

We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential.

If you need any accommodations or assistance during the application or interview process, please let us know.

Together, through mutual respect, we can create a more equitable and inclusive future.

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a \"value for money\" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created \"L'Abonnement Automobile\": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !