Chef de Groupe Opérations

Europcar France S.A.S.U.; Paris; Sur place; EUR 50 000 - 80 000; Plein temps

Avantages offerts par ce poste

Tickets Restaurant

Mutuelle

Prime de fin d'année

Prime gare

Résumé du poste

Europcar Mobility Group recrute un Chef de Groupe des Opérations (CDI, Temps plein) pour diriger les équipes Front Office d'une agence parisienne. Vous garantissez l'excellence du service client et la coordination des activités quotidiennes.

Vous animerez les Conseillers Commerciaux, piloterez les plannings et les formations, et assurerez un reporting régulier auprès du Responsable d’Agence. Vous travaillerez dans un contexte dynamique, avec des objectifs de satisfaction client et de performance

Qualifications

• Expérience en management d'équipes front office.
• Capacité à piloter des indicateurs de performance et à améliorer le service.
• Gestion des plannings et formation des nouveaux entrants.
• Reporting régulier auprès de la direction.

Responsabilités

• Animer et manager les équipes de Conseillers Commerciaux en pilotant les indicateurs de performance.
• Assurer l’accueil des clients selon les standards Europcar.
• Gérer les plannings des équipes et le bon déroulé des formations.
• Assurer un reporting régulier auprès du Responsable d’Agence.
• Apporter un soutien logistique et administratif complet au Responsable d’Agence.

Connaissances

Animation équipe Front Office

Pilotage indicateurs de performance

Gestion plannings

Formation entrants

Reporting régulière

Description du poste

Europcar Mobility Group At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description Description du poste En tant que Chef de Groupe des Opérations (CGO), vous serez un véritable manager intermédiaire des équipes Front Office auprès de votre Responsable d’Agence. Convaincu par l’importance de l’excellence du service, vous aurez à cœur de procurer à nos clients une expérience de qualité. Dans ce cadre, vos principales missions seront les suivantes :

• Animer et manager les équipes de Conseillers Commerciaux en pilotant les indicateurs de performance
• Assurer et faire assurer par l’équipe de Conseillers Commerciaux l’accueil des clients selon les standards Europcar
• S’assurer que les conditions pour garantir un service rapide et de qualité soient réunies
• Gérer les plannings des équipes
• vous assurer du bon déroulé des formations des nouveaux entrants
• Assurer un reporting régulier auprès de votre Responsable d’Agence
• Apporter un soutien logistique et administratif complet au Responsable d’Agence (rapports hebdomadaires ; flotte de véhicules nécessaires ; rapports carburant ; caisse…)

Vous bénéficierez lors de votre intégration d’un parcours de formation vous permettant d’appréhender rapidement l’ensemble de nos process, produits, services. La détention du permis B est obligatoire.

CDI Temps plein

• Rémunération fixe
• variable mensuel attractif
• prime de fin d'année
• prime gare
• Tickets Restaurant
• mutuelle

We act with respect We move as one We take responsability We embrace change We are happy to help We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar®, a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar®, a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !