Chef de brigade de réception hôtelière (H/F)

COURTYARD BY MARIOTT; Issy-les-Moulineaux; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Un hôtel quatre étoiles à Paris recherche un Chef de brigade de réception hôtelière. Vous serez responsable d'accueillir les clients, de gérer les procédures d'enregistrement et de départ, et de fournir un service exceptionnel. Le candidat idéal a au moins 6 mois d'expérience dans un rôle similaire, parle couramment l'anglais, et a un fort sens du service client. Un CDI et un salaire brut mensuel de 2550 à 2750 € sont proposés.

Prestations

Assurance santé couverte à 70%

Tarifs réduits dans les hôtels Marriott

Plateforme d'apprentissage en ligne

Qualifications

• Au moins 6 mois d'expérience dans un poste similaire.
• Compétences en présentation excellentes.
• Orienté client et méticuleux.

Responsabilités

• Accueillir les clients et gérer les appels à la réception.
• Gérer les procédures d'enregistrement et de départ.
• Répondre aux demandes des clients concernant les prix et services.

Connaissances

Accueillir et informer les clients

Suivi des commandes et facturation

Gestion des réservations

Fluency in English

Formation

Formation en hôtellerie ou domaine connexe

Outils

Opera

GXP

Empower Reservation

Description du poste

Chef de brigade de réception hôtelière (H/F)

Location: 92 - ISSY LES MOULINEAUX

Offer No. 195XGHL

Updated on August 14, 2025

Be among the first to apply!

Reporting to the Front Desk Manager, your main responsibilities include:

1. Welcoming guests and handling reception calls;
2. Managing Check-in & Check-out procedures and assisting Marriott Bonvoy members according to Marriott standards;
3. Responding to guest inquiries regarding pricing, services, and other information;
4. Participating in reservation planning and room occupancy management;
5. Verifying arrivals and preparing guest files;
6. Recording and professionally addressing guest complaints;
7. Operating systems like Opera, GXP, Mobile C/I and C/O, Empower Reservation, Marsha, or others used by the hotel or Marriott;
8. Supervising guest check-outs;
9. Handling Grab and Go sales;
10. Preparing daily reports;
11. Processing payments and supervising billing and collections;
12. Supporting the Front Desk Manager in improving service quality scores and revenue through upselling;
13. Organizing and planning the reception team’s work and training new staff.

Candidate Profile & Qualities:

• Background in hospitality or related field, with a specialization in reception;
• Excellent presentation skills;
• Interest in management;
• Customer service-oriented and meticulous;
• Energetic and committed;
• Versatile;
• Fluent in English; knowledge of a third language is a plus.

Benefits:

• Health insurance covered at 70%;
• Reduced rates at Marriott hotels;
• E-learning platform for training.

Contract Type: CDI

Work hours: 39 hours/week, shift work

Salary:

• Gross monthly salary: €2550 - €2750 over 12 months;
• Health insurance;
• Transportation allowance.

Experience Required:

• At least 6 months experience in a similar role.

Key Skills:

• Welcoming, guiding, and informing clients;
• Order follow-up and billing;
• Reservation management;
• Fluency in English.

Professional Behaviors:

• Active listening and empathy;
• Leadership qualities;
• Reactivity.

Additional Information:

• Qualification: Supervisory agent;
• Sector: Hotels and similar accommodation.

Employer:

50-99 employees

The Courtyard by Marriott Paris Porte de Versailles, a 4-star hotel with 350 rooms and suites, offers meeting rooms, a business center, restaurant, bar, outdoor terrace, and fitness room. It caters to business and leisure guests and is popular due to its proximity to Parc Expo.