Chargé Support technique service

TN France; Valence; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

An established industry player is seeking a Technical Support Officer to join their innovative team in Valence. This role offers a unique opportunity to engage in high-level technical support, focusing on spare parts and maintenance documentation. You will collaborate with project teams and contribute to both existing products and new innovations. With a commitment to quality and sustainability, this forward-thinking company provides a dynamic work environment where your technical skills and problem-solving abilities will thrive. If you are passionate about mechanics and eager to make an impact, this position is for you.

Prestations

13th month salary

Profit-sharing and savings plan

75% employer-covered health insurance

Company restaurant with 50% employer contribution

Works council benefits

International mobility opportunities

Access to e-learning training platform

Qualifications

• Diploma in higher technician or Bac +3 level in mechanical/electrical engineering.
• Junior profiles are accepted with a passion for mechanics.

Responsabilités

• Provide second-level technical support for spare parts and maintenance.
• Analyze product faults and communicate findings during product projects.
• Design and produce special tools for assembly and disassembly.

Connaissances

Mechanical Engineering

Electrical Engineering

Problem Solving

Technical Knowledge

English Proficiency

Formation

Bac +3 in Mechanical/Electrical Engineering

Outils

SAP

CREO

Microsoft Office

Description du poste

Job Description:

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Leybold, a subsidiary of the ATLAS COPCO group, was founded in and has since evolved to become a global leader in vacuum technology. Our mission is to provide innovative vacuum solutions that enable our clients to push the boundaries of science and technology. Our expertise focuses on design, manufacturing, distribution, and after-sales service of vacuum solutions. We pride ourselves on over years of innovation and excellence.

At Leybold, we are guided by strong values of quality, innovation, integrity, and collaboration. Our company culture encourages creativity, continuous learning, and respect. Our values are reflected in everything we do. For example, we are committed to sustainable development and are working towards carbon neutrality by .

Join our teams at the Valence Product Company, where over employees develop and produce vacuum pumps.

We are recruiting for our site in Bourg-lès-Valence a Technical Support Officer.

As a Technical Support Officer, you are a vital part of our team, dedicated to providing high-level technical support to our company members and the group who interact with clients.

You will be responsible for creating and maintaining spare parts, kits, and essential documents in SAP to ensure the quality and maintenance of our products, as well as training our teams on these critical activities.

Under the direct supervision of the Engineering Manager, you will join our project teams, offering a unique opportunity to contribute to both existing products and ongoing innovations.

Main Responsibilities:

1. Provide second-level technical support to Atlas Copco group members, answering questions about spare parts, kits, and support information related to service and maintenance of products.
2. Analyze design and assembly process changes applied to products and translate them into spare parts, kits, and support documents for series or obsolete phases.
3. Identify needs for special tools for assembly and disassembly of spare parts, and design, modify, and produce these tools to ensure performance.
4. Write or contribute to second-level investigation reports for product and/or service claims under warranty, and participate in quality review meetings of claim cases.
5. Analyze product faults in serial life and their impact on service and maintenance, communicating this information during the early phases of product projects.
6. Collect project output data related to spare parts, kits, and support documents to ensure a smooth transition to serial life phase.

Desired Profile:

1. You hold a diploma of higher technician or a Bac +3 level in mechanical/electrical engineering or equivalent. Junior profiles are accepted.
2. Your passion for mechanics is reflected in your technical knowledge.
3. You have professional proficiency in English, enabling international collaboration.
4. Ideally, you have some experience with software such as CREO, Office, and SAP.
5. Your methodical approach and ability to solve problems clearly and analytically, along with your teamwork skills, make you a valuable asset to our company.

Benefits:

1. 13th month salary
2. Participation, profit-sharing, and company savings plan
3. 75% employer-covered health insurance
4. Company restaurant with 50% employer contribution
5. Works council benefits
6. International mobility opportunities within the group
7. Access to a rich and varied e-learning training platform.

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