Charge (e) support relation clients

Kubota in Europe; Argenteuil; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A global machinery company in Île-de-France is seeking a competent Customer Support Assistant for their Spare Parts division. The role involves assisting the distributor network with administrative management, coordinating orders, resolving customer disputes, and ensuring customer satisfaction. Ideal candidates will have sales administration experience and proficiency in management software like SAP. Join a collaborative environment and contribute to improved service quality.

Qualifications

• Previous experience in sales administration or a similar role.
• Proficiency in Office Suite and PowerBI.
• Knowledge of management software such as MRP (preferably SAP).
• Excellent organizational skills.
• Versatile profile with the ability to handle multiple tasks simultaneously.
• Ability to work independently and as part of a team.
• Customer-oriented with a developed sense of service.
• Good command of English; additional languages such as Italian, Spanish, or German are a plus.

Responsabilités

• Assist the Customer Support Manager in planning and organizing commercial activities.
• Participate in the continuous improvement of administrative processes related to sales.
• Support our network from order receipt to parts delivery.
• Organize shipments and monitor logistical flows.
• Handle freight transit documents.
• Follow up and resolve customer claims.
• Maintain good communication with clients.
• Contribute to customer loyalty by ensuring satisfaction.

Connaissances

Sales administration experience

Proficiency in Office Suite

Knowledge of MRP software (SAP preferred)

Excellent organizational skills

Ability to handle multiple tasks

Teamwork and independent work capability

Customer-oriented mindset

Good command of English

Outils

PowerBI

Description du poste

Lay the groundwork for tomorrow with Kubota!

Since 1890, Kubota has evolved uniquely worldwide. With a strong will to solve problems related to food, water, and the environment, we leverage our strengths as a manufacturer and solutions provider. Operating in over 120 countries and employing more than 50,000 people across Asia, Europe, and North America, Kubota generates over $20 billion in revenue. Our products and solutions span agricultural and industrial machinery, water solutions, and other environmental solutions. Our constant question and challenge are: what can we do to meet future demands and improve lives?

Explore this exciting career opportunity and join us as we strive to be an “Essentials Innovator for Supporting Life”.

My job, Our future

We are looking for a competent and motivated Customer Support Assistant to join our Spare Parts division team, reporting to the Customer Support Manager.

You will assist our distributor network and international subsidiaries in the administrative management of Spare Parts sales. Your responsibilities will include coordinating orders (volume scheduling), managing various disputes through effective communication with our clients and internal departments (purchasing, master data, logistics), and monitoring shipments and deliveries.

You will also work closely with our sales team to ensure effective activity follow-up and customer satisfaction.

Responsibilities

• Assist the Customer Support Manager in planning and organizing commercial activities
• Participate in the continuous improvement of administrative processes related to sales
• Support our network from order receipt to parts delivery
• Organize shipments in collaboration with the transport team and monitor logistical flows
• Handle freight transit documents such as customs clearance and payment invoices
• Follow up and resolve customer claims (delays, backorders, transport disputes, delivery anomalies)
• Maintain good communication with clients to ensure quality service
• Contribute to customer loyalty by ensuring their satisfaction

Required Skills

• Previous experience in sales administration or similar role
• Proficiency in Office Suite and PowerBI
• Knowledge of management software such as MRP (preferably SAP)
• Excellent organizational skills
• Versatile profile with the ability to handle multiple tasks simultaneously
• Ability to work independently and as part of a team
• Customer-oriented with a developed sense of service
• Good command of English; additional languages such as Italian, Spanish, or German are a plus