Chargé(e) Service Clients - Le Havre

CMA CGM; Le Havre; Sur place; EUR 28 000 - 40 000; Plein temps

Résumé du poste

CMA CGM, leader mondial de la logistique, recherche un agent de contact client au sein de son département Service Client. Ce rôle essentiel implique de gérer les demandes de clients avant et après le chargement, nécessitant des compétences organisationnelles et interpersonnelles solides. Le candidat idéal aura un diplôme pertinent et au moins deux ans d'expérience dans un poste similaire, avec une maîtrise de l'anglais écrit.

Qualifications

• Expérience minimum de 2 ans dans un rôle similaire.
• Compétences en communication écrite en anglais.
• Capacité à gérer plusieurs demandes simultanément.

Responsabilités

• Gérer les demandes des clients avant le départ du navire.
• Coordonner avec les équipes internes pour résoudre les problèmes.
• Analyser les demandes des clients et fournir des informations nécessaires.

Connaissances

Compétences interpersonnelles

Réactivité

Compétences organisationnelles

Excellente communication

Orientation service client

Formation

Diplôme en commerce international, transport/logistique ou équivalent

Outils

Outils informatiques

Description du poste

Led by Rodolphe Saadé, the CMA CGM Group is a global leader in shipping and logistics, serving more than 420 ports worldwide across five continents. Its subsidiaries include CEVA Logistics, a leader in logistics, and CMA CGM AIR CARGO, its air freight division. The Group continually innovates to offer comprehensive and efficient shipping, land, air, and logistics solutions.

Committed to energy transition and a pioneer in alternative fuels, CMA CGM aims to achieve Net Zero Carbon emissions by 2050. Through the CMA CGM Foundation, the Group responds to humanitarian crises by mobilizing its shipping and logistics expertise to deliver humanitarian supplies globally.

With a presence in 160 countries, the Group operates over 400 offices and 750 warehouses, employing more than 155,000 people worldwide, including 4,000 in Marseille where its headquarters is located.

MISSION :

Within the Customer Care Department, you will be the primary contact for clients from the moment of booking confirmation until arrival at the final destination.

RESPONSABILITES :

You will handle client requests before vessel departure, such as modifications, splits, or cancellations, as well as post-loading inquiries about schedule changes, transshipment priorities, destination changes, and other issues.

After analyzing client requests, you will provide necessary information or coordinate with relevant departments for resolution.

You will verify the feasibility of requests with internal teams (logistics, operations, cargo readiness, documentation, sales).

As the main point of contact between clients and internal teams, you will play a key role in resolving issues and enhancing customer experience.

Your analytical skills, expertise, and interpersonal qualities are essential for this role.

PROFIL ET COMPÉTENCES :

Degree in international trade, transportation/logistics, or equivalent.

At least 2 years of experience in a similar role.

Proficiency in IT tools.

Excellent communication skills and customer service orientation.

Fluent in English (mainly written).

Strong interpersonal skills, reactivity, and organizational abilities will be assets for success.

Come along on CMA CGM’s adventure!