Chargé.e de compte social media/seo

Malou - Food Influencer Marketing; Paris; On-site; EUR 42,000 - 64,000; Full time

Job summary

Malou - Food Influencer Marketing in Paris is seeking a proactive Customer Relationship & Community Manager to oversee a portfolio of restaurant clients on MalouApp.

You will onboard clients, define social editorial guidelines, coordinate with photographers, manage posts and SEO tasks, and push contract renewals while maintaining high satisfaction.

Qualifications

• 2+ years experience building relationships with interlocutors and onboarding users.

Responsibilities

• Onboarding and training customers on MalouApp
• Understanding customers' objectives to guide relationships
• Regular follow-ups via emails, WhatsApp, calls
• Maintain high customer satisfaction and renewals
• Lead customers' performance in social media and SEO with MalouApp
• Define restaurant social media guidelines and coordinate shoots
• Create and schedule social posts
• Set up sponsorship campaigns via Facebook Business Manager
• Monitor industry best practices and analytics

Skills

Relationship building

Written English

Written French

Project management

Social media knowledge

SEO knowledge

Analytical thinking

Proactive

Tools

Graphic design software

Video editing

Job description

Within the Copilot team, one of the solutions we offer, you will be responsible for a portfolio of customers which size varies according to your previous experiences and current level at Malou:

Customer Relationship

• Onboarding and training customers on the MalouApp

• Understanding the customer’s strategic objectives to better guide the customer relationship

• Ensuring regular and timely follow-up through monthly activity reviews as well as daily / weekly communications (emails, WhatsApp, calls)

• Maintaining a high level of customer satisfaction

• Building customer loyalty by maximizing contract renewals

• Succeeding to lead your customers’ performances in the right direction regarding social media, SEO practices and MalouApp use

Community Management

• Defining the restaurant’s social media editorial guidelines (photography style, caption tone, hashtags)

• Writing briefs for photoshoots and coordinating with photographers

• Creating and scheduling social media posts

• Setting up sponsorship campaigns through Facebook Business Manager

• Daily monitoring and analysis of best social media practices in the industry

SEO (Search Engine Optimization)

• Setting up the MalouApp for restaurant owners and updating their key information (establishment description, opening hours, etc.)

• Defining keyword strategies

• Writing posts for Google My Business (GMB)

• Drafting response templates for reviews and personally responding to positive reviews

2 years experienceYou have a proven sense of building strong relationships with your interlocutors and getting them onboard with you. Your passed experiences led you to manage customer relationsYour written communication skills are excellent, with a perfect command of syntax, grammar, and spellingYou are meticulous, structured, and proactive. You have strong analytical and synthesis skillsYou are not scared to question your work and to keep finding new actions to implement on your customers’ accountsSocial media hold no secrets for you and you have a good overall digital and general knowledgeHighly creative, you have many ideas that you enjoy seeing come to fruition Previous experience as a community manager (bonus)Proficiency in graphic design software and/or video editing (bonus)Attracted by the food sector, you have a passion for good food: you enjoy eating, and in our wildest dreams, you can cook up some amazing dishes (we promise to let you taste ours)Your are French native and fluent in EnglishYou want to join a young, dynamic team within a growing start-up