Chargé.e de compte Senior social media/seo

Malou; Paris; On-site; EUR 42,000 - 64,000; Full time

Job summary

Malou is seeking a driven professional to manage a portfolio of restaurant clients, focusing on onboarding, relationship building, and renewals. You will drive social media, SEO, and MalouApp adoption while refining restaurant profiles and engagement strategies.

The role combines customer relationship with community management and SEO tasks, requiring fluency in French and English and a passion for food.

Qualifications

• 3+ years of experience in customer relationship, ideally with key accounts.
• Excellent written communication with flawless grammar and spelling.
• Meticulous, structured, and proactive with strong analytical and synthesis skills.
• Strong social media understanding; creative thinker; able to translate ideas into actions.
• Previous community management experience is a bonus; graphic design or video editing skills are a plus.
• Fluent French and English; passion for food and working in a dynamic startup.

Responsibilities

• Onboard and train customers on the MalouApp.
• Understand customers' objectives to guide the relationship.
• Maintain regular follow-ups via monthly reviews and daily/weekly communications.
• Ensure high customer satisfaction and maximize contract renewals.
• Lead customers' performance in social media, SEO, and MalouApp usage.
• Define restaurant social media guidelines and coordinate with photographers.
• Create and schedule social media posts and manage sponsorships.
• Monitor industry best practices in social media and reporting.

Skills

Customer relationship

Account management

Written communication

Analytical thinking

Social media knowledge

Creativity

Graphic design knowledge

Video editing

Bilingual French/English

Teamwork

Tools

Graphic design software

Video editing software

Job description

Within the Copilot team, one of the solutions we offer, you will be responsible for a portfolio of customers which size varies according to your previous experiences and current level at Malou:

Customer Relationship

• Onboarding and training customers on the MalouApp

• Understanding the customer’s strategic objectives to better guide the customer relationship

• Ensuring regular and timely follow‑up through monthly activity reviews as well as daily / weekly communications (emails, WhatsApp, calls)

• Maintaining a high level of customer satisfaction

• Building customer loyalty by maximizing contract renewals

• Succeeding to lead your customers’ performances in the right direction regarding social media, SEO practices and MalouApp use

Community Management

• Defining the restaurant’s social media editorial guidelines (photography style, caption tone, hashtags)

• Writing briefs for photoshoots and coordinating with photographers

• Creating and scheduling social media posts

• Setting up sponsorship campaigns through Facebook Business Manager

• Daily monitoring and analysis of best social media practices in the industry

SEO (Search Engine Optimization):

• Setting up the MalouApp for restaurant owners and updating their key information (establishment description, opening hours, etc.)

• Defining keyword strategies

• Writing posts for Google My Business (GMB)

• Drafting response templates for reviews and personally responding to positive reviews

At least 3 years of experience in customer relationship ideally with key accounts. You have a proven sense of building strong relationships with your interlocutors and getting them onboard with you. Your passed experiences led you to manage customer relationsYour written communication skills are excellent, with a perfect command of syntax, grammar, and spellingYou are meticulous, structured, and proactive. You have strong analytical and synthesis skillsYou are not scared to question your work and to keep finding new actions to implement on your customers’ accountsSocial media hold no secrets for you and you have a good overall digital and general knowledgeHighly creative, you have many ideas that you enjoy seeing come to fruition. Previous experience as a community manager (bonus)Proficiency in graphic design software and/or video editing (bonus)Attracted by the food sector, you have a passion for good food: you enjoy eating, and in our wildest dreams, you can cook up some amazing dishes. (we promise to let you taste ours)Your are French native and fluent in EnglishYou want to join a young, dynamic team within a growing start-up