Chargé(e) Booking - Le Havre

CMA CGM; Le Havre; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

CMA CGM, un leader mondial en logistique, cherche à renforcer son équipe au sein du département Client. En tant que contact principal, vous gérerez les réservations de transport, garantissant une expérience client réussie. Ce rôle exige une bonne compréhension des procédures logistiques et d'excellentes compétences communicationnelles, notamment en anglais.

Qualifications

• Diplôme requis en commerce international ou logistique.
• Expérience dans un rôle similaire ou dans le secteur maritime est un plus.
• Compétences en communication écrite, notamment en anglais.

Responsabilités

• Recevoir les demandes de réservation et assurer le suivi jusqu'à confirmation.
• Vérifier la conformité réglementaire liée à la cargaison et au pays de destination.
• Conseiller les clients en proposant des solutions pour confirmer les réservations.

Connaissances

Communication

Service client

Rigueur

Organisation

Travail en équipe

Formation

Diplôme en commerce international, transport/logistique ou équivalent

Outils

Outils informatiques

Description du poste

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require emergency response by mobilizing its shipping and logistics expertise to deliver humanitarian supplies worldwide.

Present in 160 countries through over 400 offices and 750 warehouses, the Group employs more than 155,000 people globally, including 4,000 in Marseille where its head office is located.

MISSION:

Within the Customer Care department, you will be the primary contact for clients from booking request to confirmation.

RESPONSIBILITIES:

• Receive booking requests via INTTRA, web, or email and follow up until confirmation.
• Ensure conditions for execution are met according to current procedures.
• Verify regulatory compliance related to the cargo and destination country, availability of vessel space and equipment, feasibility of transport in case of carrier haulage, and necessary elements for taxation.
• For specialized cargo (hazardous/OOG + Breakbulk), ensure requests are made and necessary approvals obtained.
• Advise clients by providing solutions or alternatives to confirm bookings according to their expectations.
• Your execution quality and expertise are essential to guarantee a successful customer experience.

PROFILE AND SKILLS:

• Degree in international trade, transport/logistics, or equivalent.
• Previous experience in a similar role or in the maritime sector is a plus.
• Proficiency in IT tools.
• Excellent communication skills and a strong customer service orientation.
• Fluent in English (mainly written).
• Rigorous, organized, and able to work in a team.

Come along on CMA CGM’s adventure!