Chargé de médiation financière F / H

Intrum; Sainghin-en-Mélantois; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A financial services provider seeks a Customer Account Manager in Sainghin-en-Mélantois. You will manage client accounts, ensure timely invoice processing, and handle customer requests. The ideal candidate possesses strong commercial skills and is proficient in MS Office. Health insurance, meal vouchers, and remote work options are included in the benefits.

Prestations

Health insurance and provident scheme

Meal vouchers

Remote work options

Social and Economic Committee benefits

Half of transportation subscription covered

Qualifications

• Comfortable handling multiple software applications simultaneously.
• Previous experience in a similar role is preferred.

Responsabilités

• Manage client files and process invoices.
• Ensure timely receipt of payments.
• Conduct telephone follow-ups and communicate via email.
• Implement payment plans and conduct solvency assessments.
• Handle customer requests and complaints.

Connaissances

Commercial mindset

Persuasive skills

Strong writing skills

Organizational abilities

Versatility

Autonomy

Analytical skills

Synthesis skills

Outils

MS Office

Description du poste

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

Position: Customer Account Manager (French-speaking)

Reporting to the local manager, you will be responsible for professional client accounts.

Responsibilities:

• Manage client files and process invoices.
• Ensure timely receipt of payments.
• Conduct telephone follow-ups and communicate via email.
• Implement payment plans/term schedules and conduct solvency assessments.
• Handle customer requests and complaints (billing).
• Ensure administrative management of files in accordance with ethics, processes, and company guidelines.
• Enrich the internal database.

Candidate Profile:

You possess a commercial mindset, persuasive skills, and enjoy challenges. You are versatile, autonomous, and attentive. Your analytical and synthesis skills will help you succeed. Strong writing skills and organizational abilities are assets. Proficiency in MS Office is mandatory, and previous experience in a similar role is preferred. You should be comfortable handling multiple software applications simultaneously.

Benefits:

• Health insurance and provident scheme
• Meal vouchers
• Remote work options
• Social and Economic Committee benefits
• Half of your transportation subscription covered

This position is based in Sainghin-en-Mélantois. In accordance with regulations, all our positions are open to applicants with disabilities.

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If you believe you are the right fit, apply now. We look forward to hearing from you!