Channel Operations Manager

Zoomcar; Paris; Sur place; EUR 65 000 - 85 000; Plein temps

Résumé du poste

Zoomcar is seeking a Channel Operations Manager to join its EMEA team in Paris. This role involves managing a team of Channel Operations Specialists, ensuring customer satisfaction, and improving channel support activities.

The ideal candidate will have over 5 years of experience in channel operations, strong organizational skills, and fluency in English. Tools like Salesforce and Tableau will be part of daily operations. Join us in shaping best-in-class operational support.

Qualifications

• 5+ years of experience in channel operations or sales operations.
• Strong organizational and time-management skills.
• Proven experience in team management.

Responsabilités

• Manage the team to ensure customer satisfaction goals.
• Oversee workflows and delegation of tasks.
• Monitor and analyze channel requests for feedback.

Connaissances

Channel operations experience

Team management

Problem solving

Communication skills

Salesforce

Tableau

Excel

Outils

Salesforce

PRMs

Tableau

Excel

Description du poste

Role Overview

The Channel Operations Manager is part of the EMEA Channel Operations team, reporting directly to the EMEA Channel Operations Director. The role covers a wide range of initiatives and will coordinate a team of Channel Operations Specialists. He/She will ensure consistent business processes and proactively contribute to the improvement of the channel support activities.

Responsibilities

• Day-to-day management of the team, ensuring the achievement of internal and external customer satisfaction goals.
• Manage the day-to-day workflows ensuring an effective distribution and delegation of work.
• Ability to monitor and analyze channel requests to give precise feedback to senior management.
• Manage the day-to-day execution of Channel incentives, ensure accurate and real-time data tracking and reporting to internal stakeholders.
• Identify challenges and proactively suggest improvement to existing processes with the goal to deliver best in class Operational support.

Required Skills & Experience

• 5+ years of experience in channel operations or sales operations in a cybersecurity or IT vendor environment.
• Strong organizational and time-management skills.
• Proven experience and demonstrable skills in team management.
• Problem solving and decision making skills.
• Ability to communicate both verbally and in written forms with both internal team and channel customers.
• A strong work ethic, with a team player mentality.
• Experience working with Salesforce, Channel management tools (such as PRMs), Tableau and Excel.
• Fluent English.