Central Logistic Operations Coordinator

Vinted; Paris; Sur place; EUR 80 000 - 100 000; Plein temps

Résumé du poste

Une entreprise innovante recherche un Coordinateur des Opérations Logistiques Central pour superviser une équipe dynamique. Dans ce rôle, vous serez responsable de la gestion des performances des partenaires de livraison et de l'optimisation des processus pour garantir une qualité de service exceptionnelle. Vous aurez l'opportunité de développer vos compétences tout en contribuant à la mission de rendre la seconde main la première option. Avec un environnement inclusif et des avantages tels qu'un programme d'options d'achat et un budget de formation, cette position est idéale pour ceux qui souhaitent faire une différence dans le secteur de la mode durable.

Prestations

Programme d'options d'achat

25 jours de congé

Soutien à la santé mentale

Assurance santé privée

Événements de team-building

Budget personnel pour shopping

Qualifications

• Fluente en anglais et compétences en gestion de projet.
• Capacité à motiver et superviser une équipe efficacement.

Responsabilités

• Recruter, former et superviser les membres de l'équipe.
• Optimiser les processus pour améliorer la qualité du service.
• Collaborer avec d'autres départements pour améliorer l'expérience client.

Connaissances

Gestion de projet

Amélioration des processus

Communication écrite et orale

Prise de décision rapide

Résolution de problèmes

Gestion d'équipe

Compréhension des besoins clients

Description du poste

Vinted Marketplace is the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with millions of registered members spanning 22 markets in Europe and North America. With a mission to make second-hand the first choice worldwide, Vinted enables people to sell and buy second-hand clothes and lifestyle items from each other, helping give those items a second or even third life.

Vinted Go launched in , with a focus on developing products and solutions for more seamless shipping and delivery across Europe. Vinted Go has connected more than 40 carriers and more than , PUDO points across Europe to support the delivery of millions of parcels per year.

The Vinted Group, composed of Vinted Marketplace and Vinted Go, is headquartered in Vilnius, with workplaces in Germany, Lithuania, France, the United Kingdom, the Netherlands and over 2, employees. It is backed by six leading venture capital firms: Accel, Burda Principal Investments, EQT Growth, Insight Partners, Lightspeed Venture Partners, and Sprints Capital.

Information about the position

The Central Logistic Operations Coordinator will supervise and lead the CO Agent team to meet customer expectations and uphold the company's standards to respect delivery lead time and reach the right level of performance from our last-mile delivery partners (DSP).

In this position, you'll

1. Recruit, train, supervise, and evaluate team members
2. Set individual and team goals
3. Organize and lead regular team meetings
4. Develop team members' skills through continuous training
5. Ensure process compliance and response times
6. Optimize processes to improve service quality
7. Monitor and analyze performance indicators (KPIs)
8. Collect and analyze internal customers and DSP feedback to identify areas for improvement
9. Propose and implement corrective and preventive actions
10. Collaborate with other departments (sales, warehouse, deployment) to enhance the customer experience
11. Manage and optimize our CO Agent teams' tools with Product / Tech teams
12. Prepare regular reports on the performance
13. Present results and recommendations for improvement plans

About you

1. Demonstrate fluency in English
2. Exhibit excellent project management and process improvement skills
3. Show proficiency in written and oral communication techniques
4. Motivate and supervise a team effectively
5. Apply problem-solving and quick decision-making skills
6. Exhibit excellent listening and understanding of customer needs
7. Handle stressful situations and conflicts effectively

Benefits

1. The opportunity to benefit from our share options programme
2. 25 working days of holiday
3. Mental and emotional health support through the Mindletic app
4. Private health insurance
5. Frequent team-building events
6. A personal monthly budget for shopping on Vinted

Working at Vinted

Individual Learning Budget

Vinted will set aside a yearly sum equal to 10% of your annual salary to be invested in your continuous professional development. You'll be able to take the initiative to use it for covering relevant learning activities that benefit your role.

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is 17,47 - 21,15 gross per hour.