CDI - International Training Manager - EME + US - Erborian

L'OCCITANE Group (B Corp); Paris; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

ERBORIAN recherche un Responsable Formation International pour piloter les formations et les activations sur les marchés EME et soutenir le marché US.

Vous développerez l’écosystème d’apprentissage numérique, adaptant les outils globaux, et coordonnerez des formations en présentiel et virtuelles avec les équipes locales et partenaires externes.

Qualifications

• Expérience de 4–5+ ans dans la formation, l’éducation retail, le learning & development ou domaine connexe.
• Expérience préalable dans un environnement international exigée.
• Anglais courant.
• Excellentes compétences en présentation et communication.
• Maîtrise de PowerPoint et des outils de création de contenu; Canva est un plus.
• À l’aise avec les plateformes d’apprentissage numérique (LMS).
• Volonté de voyager à l’international selon les besoins du poste.

Responsabilités

• Concevoir et délivrer des formations en présentiel et à distance pour les marchés EME et US.
• Coordonner les formations, les lancements produits et les activations marketings.
• Adapter les supports de formation et les outils globaux aux besoins locaux.
• Contribuer au développement de My Erbo Academy et des formats numériques.
• Gérer les aspects opérationnels du training et suivre les KPIs.

Connaissances

Training

Retail education

Presentation skills

PowerPoint

LMS

Canva

English

International experience

Formation

Bachelor’s or Master’s degree in Business, Education, Marketing or equivalent

Outils

PowerPoint

Canva

LMS platforms

Description du poste

Reporting to the Head of Education & Training, you will play a key role within the Education team, with a primary focus on EME markets and a complementary scope supporting the US market.

Your mission is to bring the ERBORIAN Education strategy to life across markets and retail partners through impactful training experiences, market activations and events.

You will be responsible for delivering and coordinating training initiatives across international markets, while adapting global Education tools to local needs and contributing to the development of our digital learning ecosystem.

The role combines hands-on training, market support, event activation, international coordination and digital learning development.

Description du poste :

YOUR ROLE

Reporting to the Head of Education & Training, you will play a key role within the Education team, with a primary focus on EME markets and a complementary scope supporting the US market.

Your mission is to bring the ERBORIAN Education strategy to life across markets and retail partners through impactful training experiences, market activations and events.

You will be responsible for delivering and coordinating training initiatives across international markets, while adapting global Education tools to local needs and contributing to the development of our digital learning ecosystem.

The role combines hands-on training, market support, event activation, international coordination and digital learning development.

KEY RESPONSIBILITIES

1. INTERNATIONAL TRAINING & MARKET ACTIVATION — CORE RESPONSIBILITY

• Lead and deliver training sessions across EME markets for retail partners, Beauty Advisors, trainers, ambassadors and commercial teams
• Support market onboarding, product launches and training activations across international markets
• Deliver engaging in-person and virtual training sessions, including Virtual Classes, masterclasses and other Education formats
• Support and coordinate training events, retail activations and cross-team events, in collaboration with local markets, Sales, Marketing and Communication teams
• Adapt training delivery and approach to different market needs while ensuring consistency with ERBORIAN’s Education and Brand strategy
• Build strong relationships with local Education, Sales and Retail teams to understand their needs and support business priorities
• Act as a Training partner for international markets, bringing expertise, recommendations and best practices to strengthen local execution

2. ADAPTATION OF TRAINING TOOLS & MARKET NEEDS — EME + US

• Adapt global training tools and materials to the specific needs of EME markets, ensuring relevance, clarity and consistency with local business priorities
• Identify and address specific training needs across markets and retail partners, while maintaining global Education standards
• Support the US market on specific training needs, adapting tools and content when required
• Translate Marketing, Brand and Product priorities into relevant and impactful training experiences
• Contribute to the continuous improvement of training tools based on field feedback, market needs and learner experience
• Ensure training materials are clear, practical and easily deployable across different markets

3. MY ERBO ACADEMY & DIGITAL LEARNING DEVELOPMENT — ENGLISH & INTERNATIONAL

• Contribute to the development of My Erbo Academy as a key digital learning platform for international markets
• Develop and deploy English-language training content, modules, learning paths, challenges and digital formats
• Support the international rollout of relevant My Erbo Academy content and ensure its accessibility for EME markets
• Explore new formats to increase engagement and impact, including micro-learning, gamification, challenges, Virtual Classes and blended learning
• Work closely with internal teams and external partners to ensure content is aligned with Education, Brand and Business priorities
• Monitor platform engagement and contribute to initiatives that increase adoption and learner engagement

4. TRAINING OPERATIONS, COORDINATION & PERFORMANCE

• Coordinate the operational aspects of international training activities, ensuring smooth execution and delivery within agreed timelines
• Manage planning, logistics and communication related to training sessions, activations and events
• Maintain clear and efficient coordination with markets, retail partners and internal stakeholders
• Track key Training KPIs, including participation, engagement and completion, and use insights to identify opportunities for improvement
• Contribute to the structuring and optimization of Training processes to support the growing international scope
• Ensure a high level of quality and consistency across all Education initiatives

Description du profil :

PROFILE

• Strong passion for beauty, skincare and Education.
• Proven experience in training, retail education, field training or learning & development, ideally within the beauty industry
• Strong experience delivering in-person and virtual training and facilitating engaging learning experiences
• Comfortable working with international markets and adapting to different cultural and business environments
• Strong business mindset, with the ability to connect Education, Brand, Sales and market priorities
• Excellent communication, presentation and facilitation skills
• Highly autonomous, proactive and organized, with strong project management skills
• Strong interpersonal skills and ability to build trusted relationships with international stakeholders
• Creative mindset with a genuine interest in innovating training formats and experiences

SKILLS & QUALIFICATIONS

• Bachelor’s or Master’s degree in Business, Education, Marketing or equivalent
• 4–5+ years of experience in Training, Retail Education, Learning & Development or a related field
• Previous experience in an international environment is required
• Fluent in English
• Excellent presentation and communication skills
• Strong proficiency in PowerPoint and content creation tools; Canva is a plus
• Comfortable with digital learning platforms and LMS environments
• Willingness to travel internationally as required by the role

ADDITIONAL INFORMATION

• Position: International Training Manager – EME + US
• Location: Paris – Head Office
• Reporting to: Head of Education & Training
• Scope: International, with a primary focus on EME markets and complementary support to the US market
• Travel: Regular international travel required