CDI - Global Director, Omni & Store Digital Ventures (M/F/X)

LVMH; Neuilly-sur-Seine; Remote; EUR 180,000 - 260,000; Full time

Job summary

Sephora is seeking a Global Director, Omni & Store Digital Ventures to drive an exceptional customer journey across online and offline touchpoints. You will evangelize best practices, partner with regions, and accelerate the adoption of omnichannel solutions that deliver convenience and a seamless shopping experience.

Lead cross-functional teams, shape the future of omnichannel features, and establish partnerships with technology providers to stay at the forefront of beauty retail innovation.

Qualifications

• 10+ years of relevant experience in e-commerce or retail.
• Excellent communication and collaboration skills with stakeholders at all levels.
• Strong program management, business acumen, and a track record in driving incremental business or customer experience.
• Outstanding strategic thinking with a Doer attitude in a dynamic tech landscape.
• Passionate about teamwork and leadership by influence, fostering innovation across departments.

Responsibilities

• Very customer-oriented; partner with regions to identify high value opportunities in omnichannel commerce.
• Resurface local best practices and accelerate global roll-out by sharing playbooks and assets.
• Identify shifts in consumer experience and incubate new growth opportunities and partnerships.
• Collaborate with technology to maintain a robust catalogue of omnichannel reusable features.
• Animate communities and foster a culture of continuous learning, innovation, and cross-functional collaboration.
• Establish and maintain strategic partnerships with external tech providers for emerging omnichannel trends.

Skills

10+ years experience

Customer oriented

Communication skills

Program management

Business acumen

Strategic thinking

Leadership by influence

Change management

Cross-functional collaboration

Teamwork

Job description

CDI - Global Director, Omni & Store Digital Ventures (M/F/X)

CDI - Global Director, Omni & Store Digital Ventures (M/F/X)

Profile

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 50,000 employees in 35 countries, including 13,000 in Europe, we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

As the Global Director, Omni & Store Digital Ventures, you will evangelize & accelerate the adoption of best practices to offer an exceptional customer experience, convenience and seamless journey between all of our online and offline touchpoints. You will be the trusted partner and enabler of regions, you will help them to drive results by resurfacing & sharing the local best practices & identifying synergies to drive re-usability of high value learnings or solutions.

Responsibilities :

• Very customer-oriented, you will be at the service of regions, partnering with them to help identify high value business opportunities in omnichannel commerce and services that can be optimized or rolled-out.
• Resurface local business best practices & accelerate global roll-out by sharing playbooks, creating re-usable assets or vendor deals and animating taskforces around topics such as AI-powered diagnostics, Ship from Store, Click & Collect, Delivery & Payment, etc.
• Identify shifts in consumer experience, incubate new growth opportunities and set new partnerships for new potential channels
• In partnership with technology, ensure the creation, maintenance and innovation of a robust catalogue of high-impact Omnichannel re-usable features that can serve the regions and govern its direction to foster integration, innovation, and scalability.
• Animate communities & foster a culture of continuous learning, innovation, and cross-functional collaboration.
• Establish and maintain strategic partnerships with external technology providers to capture emerging trends in Omnichannel and continuously strive to craft the best, most sophisticated beauty shopping experience

Qualifications :

• 10+ Years of relevant experience.
• Very customer oriented, excellent communication and collaboration skills, adept at engaging with stakeholders at all levels within the organization.
• Exceptional program management, business acumen, and a strong track record in driving incremental business or customer experience in E-Commerce or Retail.
• Outstanding strategic thinking abilities with a strong “Doer” attitude, capable of leading in a dynamic and rapidly evolving technological landscape.
• Passionate about teamwork & creating impact through others, experienced in change management and leadership by influence, fostering a culture of innovation, continuous improvement, and cross-departmental collaboration.

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.

The House provides a superior selection of quality products and always keeps pace with the latest trends.

The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.

With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.

At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.