CDI - Global Director, Omni & Store Digital Ventures (M/F/X)

SEPHORA; Neuilly-sur-Seine; On-site; EUR 120,000 - 210,000; Full time

Job summary

SEPHORA in Île-de-France seeks a Global Director for Omni & Store Digital Ventures to evangelize best practices and accelerate the adoption of an exceptional customer experience across online and offline touchpoints.

You will partner with regions, resurfacing local best practices, identifying synergies, and driving reusable high-value learnings while leading cross-functional teams through an evolving tech landscape.

Qualifications

• 10+ years of relevant experience.
• Very customer oriented with excellent communication and collaboration skills.
• Strong program management, business acumen and track record in driving growth in E-Commerce/retail.
• Outstanding strategic thinking with a proactive, influence-based leadership style.
• Proven ability to lead innovation and cross-department collaboration.

Responsibilities

• Lead omnichannel strategy and drive adoption of best practices across regions.
• Resurface local success stories, create reusable assets, and drive vendor deals.
• Identify opportunities for growth and new partnerships in emerging channels.
• Collaborate with technology to maintain high-impact, reusable omnichannel features.
• Foster learning, innovation, and cross-functional collaboration across teams.
• Establish strategic external partnerships to capture omnichannel trends.

Skills

Omnichannel

Strategic thinking

Program management

Stakeholder engagement

Change leadership

E-commerce

Cross-functional

AI awareness

Vendor partnerships

Job description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 50,000 employees in 35 countries, including 13,000 in Europe, we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

As the Global Director, Omni & Store Digital Ventures, you will evangelize & accelerate the adoption of best practices to offer an exceptional customer experience, convenience and seamless journey between all of our online and offline touchpoints. You will be the trusted partner and enabler of regions, you will help them to drive results by resurfacing & sharing the local best practices & identifying synergies to drive re-usability of high value learnings or solutions.

Responsibilities :

• Very customer-oriented, you will be at the service of regions, partnering with them to help identify high value business opportunities in omnichannel commerce and services that can be optimized or rolled-out.
• Resurface local business best practices & accelerate global roll-out by sharing playbooks, creating re-usable assets or vendor deals and animating taskforces around topics such as AI-powered diagnostics, Ship from Store, Click & Collect, Delivery & Payment, etc.
• Identify shifts in consumer experience, incubate new growth opportunities and set new partnerships for new potential channels
• In partnership with technology, ensure the creation, maintenance and innovation of a robust catalogue of high-impact Omnichannel re-usable features that can serve the regions and govern its direction to foster integration, innovation, and scalability.
• Animate communities & foster a culture of continuous learning, innovation, and cross-functional collaboration.
• Establish and maintain strategic partnerships with external technology providers to capture emerging trends in Omnichannel and continuously strive to craft the best, most sophisticated beauty shopping experience

Qualifications :

• 10+ Years of relevant experience.
• Very customer oriented, excellent communication and collaboration skills, adept at engaging with stakeholders at all levels within the organization.
• Exceptional program management, business acumen, and a strong track record in driving incremental business or customer experience in E-Commerce or Retail.
• Outstanding strategic thinking abilities with a strong "Doer" attitude, capable of leading in a dynamic and rapidly evolving technological landscape.
• Passionate about teamwork & creating impact through others, experienced in change management and leadership by influence, fostering a culture of innovation, continuous improvement, and cross-departmental collaboration.

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful.