CDI - Directeur de flagship H/F

TN France; Paris; Sur place; EUR 35 000 - 60 000; Plein temps

Résumé du poste

An established industry player is seeking a dynamic Store Manager to lead their Paris boutique. In this pivotal role, you will be the face of the brand, responsible for creating memorable experiences for clients and driving sales performance. You will lead a passionate team, implement strategic business initiatives, and ensure the boutique maintains the highest luxury standards. If you thrive in a fast-paced environment and have a passion for luxury retail, this is an exciting opportunity to make a significant impact and grow your career in a prestigious setting.

Qualifications

• Experience as a Store Manager or Assistant in luxury retail.
• Fluency in English and understanding of luxury standards.

Responsabilités

• Lead the team to develop long-term client relationships.
• Supervise sales and improve business performance.
• Ensure compliance with Richemont policies and standards.

Connaissances

CRM Tools

Clienteling

Team Leadership

Luxury Retail Experience

Business Strategy

Performance Analysis

Formation

Experience in Luxury Retail

Store Manager Experience

Outils

Sales Monitoring Tools

Description du poste

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We are currently looking for our next Store Manager in Paris where you will contribute to the growth of Chloé.

KEY RESPONSABILITIES

A Chloé Store Manager is the first Ambassador of the maison, responsible for welcoming every guest into the Chloé family.

1. A CHLOE STORE MANAGER IS A CLIENT CHAMPION

• Leads the team to initiate and develop long-term relationships with clients
• Sets up and monitors CRM targets for boutique and per stylist and implements all actions to reach them
• Coordinates contact campaigns and supervises the use of all CRM tools
• Supervises the client database, particularly knowing VIC clients of the store
• Proactively proposes activities to meet/exceed clients’ expectations

2. AN OMNICHANNEL BUSINESS OWNER

• Leads by example and supervises sales on the floor to improve business performance and customer service
• Ensures full engagement of the team with omnichannel services offered by the maison
• Creates monthly/quarterly/yearly action plans to improve business in line with maison strategy and adjusts based on performance analysis
• Sets up and monitors retail targets for boutique and per stylist
• Actively participates in commercial activities and proactively proposes new ideas to improve business
• Is aware of the local trading environment and competitors’ activities

3. A TEAM LEADER

• Organizes energizing team briefings and ensures a consistently high level of motivation
• Performs individual, monthly, and yearly performance assessments with all team members
• Shadows sales on the floor to coach the team, identifies training needs, implements training, and leads individual development plans with consistent follow-up
• Leads all recruitment and induction of the team and ensures successful coordination with HR department
• Leads by exemplarity, ensures good team spirit, and embodies Chloe’s attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact

4. AN OPERATIONS EXCELLENCE SUPERVISOR

• Supervises an impeccable boutique environment and team grooming at all times
• Proactively liaises with operations or retail managers for repairs or to suggest improvements in operations, processes, or the boutique environment
• Ensures implementation of all guidelines related to store, BOH management, and sustainability
• Manages payroll, expenses, and stock management
• Oversees compliance with Richemont policies and standards

EXPECTED PROFILE

We are looking for someone with similar experience in luxury retail as a Store Manager or strong experience as a Store Manager Assistant. You have a good understanding of luxury standards, are organized, a team player, experienced with CRM tools and clienteling, and have a strategic vision of business challenges. This position requires fluency in English.