CDI - Directeur de flagship H/F

Richemont; Paris; Sur place; EUR 125 000 - 150 000; Plein temps

Résumé du poste

Une entreprise de luxe dynamique recherche un Store Manager passionné pour son magasin à Paris. Dans ce rôle, vous serez le champion du client, dirigeant une équipe pour établir des relations durables et atteindre des objectifs de vente ambitieux. Vous serez également responsable de l'engagement omnicanal de l'équipe et de la création de plans d'action stratégiques pour améliorer les performances commerciales. Ce poste exige une compréhension approfondie des normes de luxe et une capacité à motiver et développer une équipe. Rejoignez un environnement où l'excellence, la créativité et l'esprit d'équipe sont valorisés.

Qualifications

• Expérience avérée en tant que manager de magasin ou assistant manager dans le secteur du luxe.
• Compréhension des normes de luxe et compétences en gestion d'équipe.

Responsabilités

• Diriger l'équipe pour développer des relations à long terme avec les clients.
• Superviser les performances commerciales et assurer un service client de qualité.
• Gérer l'environnement de la boutique et les opérations au quotidien.

Connaissances

Gestion de la relation client (CRM)

Leadership d'équipe

Analyse de performance

Connaissance des normes de luxe

Compétences en vente

Communication en anglais

Formation

Expérience en vente au détail de luxe

Expérience en tant qu'assistant manager de magasin

Outils

Outils CRM

Description du poste

We are currently looking for our next Store Manager in Paris where you will contribute to the growth of Chloé.

KEY RESPONSABILITIES

1. A CHLOE STORE MANAGER IS A CLIENT CHAMPION
   • Leads the team to initiate and develop long-term relationships with clients.
   • Sets up and monitors CRM targets for boutique and per stylists and implements all actions to reach them.
   • Coordinates contact campaigns and supervises use of all CRM tools.
   • Supervises client database, and in particular knows VIC clients of the store.
   • Proactively proposes activities to meet/exceed clients’ expectations.
2. AN OMNICHANNEL BUSINESS OWNER
   • Leads by example and supervises sales on the floor to improve business performance and customer service.
   • Ensures full engagement of the team with omnichannel services offered by the maison.
   • Creates monthly/quarterly/yearly action plan to improve business in line with maison strategy and adjusts based on performance analysis.
   • Sets up and monitors retail targets for boutique and per stylists.
   • Actively participates in commercial activities and proactively proposes new ideas to improve business.
   • Is aware of local trading environment and competitors’ activities.
3. A TEAM LEADER
   • Organizes energizing team briefings and ensures consistently high level of motivation.
   • Performs individual, monthly, and yearly performance assessments with all team members.
   • Shadows sales on the floor to coach the team, identifies training needs, implements training and leads individual development plan with consistent follow-up.
   • Leads all recruitment and induction of team and ensures successful coordination with HR department.
   • Leads by exemplarity, ensures good team spirit and translates Chloe attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact.
4. AN OPERATIONS EXCELLENCE SUPERVISOR
   • Supervises impeccable boutique environment and teams grooming at any time of the day.
   • Proactively liaises with operations or retail managers for repairs or to suggest improvements in operations, processes or more globally on boutique environment.
   • Ensures implementation of all guidelines related to store, BOH management and sustainability.
   • Manages payroll, expenses and stock management.
   • Oversees compliance of established Richemont policies and standards.

EXPECTED PROFILE

We are looking for someone with similar experience in luxury retail as a Store Manager or strong experience as a Store Manager Assistant. You have a good understanding of luxury standards, are organized, a team player, have strong experience with CRM tools and clienteling, and have a good strategic vision of a business' problematics. This position requires you to be comfortable speaking English.