CDD- Bilingual client advisor Dutch/English (W/M)

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Client:

Hermes

Location:

Paris, France

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

9560c5bbca00

Job Views:

2

Posted:

19.04.2025

Expiry Date:

03.06.2025

Job Description:

Hermès is looking for a bilingual customer advisor, bilingual in Dutch and English for its European e-commerce entity and customer relation center. The European e-commerce entity is responsible for the online distribution of Hermès products in 17 European countries, as well as the customer service for European stores. You will work in one of the front office teams made up of 50 client service enthusiasts who operate on two levels:

1. Management from A to Z of the relationship with our European e-commerce customers: Receive, analyze, green-light, and follow up on European e-commerce orders until they are received. Interact by phone, e-mail, and chat with e-commerce customers, advise them, and develop sales. Make outgoing calls to have a proactive approach towards certain clients of the House. Be a driving force behind any initiative aimed at improving the e-commerce customer experience.
2. Single point of contact for end customers wishing to contact European stores: Handle inbound calls for stores, assist customers contacting our stores, guide them, and offer a qualitative and seamless omnichannel experience. Ensure the quality of the relationship with our clients and stores. Provide extensive product information to customers and ensure follow-up with the store concerned.

Is this job for you?

• Empathetic and kind, you have a strong sense of service and put customers at the heart of your concerns.
• Keen on tailor-made solutions, you have strong interpersonal skills and excellent oral and writing skills in Dutch and English.
• Assertive, with a capacity for analysis, autonomy, very good stress management skills, and a sharp sense of priorities.
• You show agility with office tools and appreciate teamwork.
• You have experience in the hotel, retail, or e-commerce sectors, and/or a background in these areas.

If you recognize yourself in this description, apply now!

Contractual information

Fixed-term and permanent contracts, 35 hours and 30 minutes a week, based in Paris (12th arrondissement). Working days: Monday to Friday, with one Saturday worked per month.