CCI - Front Desk Manager - FRA

JR France; Les Ulis; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading company in the hospitality sector seeks a Front Desk Manager to enhance guest experiences and manage the Front Desk Team effectively. The role requires strong leadership, exceptional communication skills, and a passion for service excellence in a fast-paced environment. Ideal candidates will possess extensive hotel experience and the ability to handle multiple tasks under pressure.

Qualifications

• Minimum 4 years experience in Front Desk or General Manager position in 4-5 star hotels.
• Experience supervising 30+ team members in Guest Services.
• Knowledge of multiple languages preferred, including Spanish, Italian, Portuguese, French, or German.

Responsabilités

• Oversee guest interactions and ensure premium service delivery.
• Manage the Front Desk Team's performance and escalate guest issues when necessary.
• Maintain operational effectiveness and financial health while adhering to health guidelines.

Connaissances

Hospitality

Leadership

Communication

Organizational Skills

Decision Making

Attention to Detail

Description du poste

Social network you want to login/join with:

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Client:

Royal Caribbean Group

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

749916938594942976032760

Job Views:

2

Posted:

08.06.2025

Expiry Date:

23.07.2025

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Job Description:

The Front Desk Manager owns each guest with whom they interact, follows up on their experience, and ensures a seamless delivery of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, the Front Desk Manager acts as the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation of every guest’s needs and expectations. The ideal candidate must possess outstanding hospitality, communication, leadership, and organizational skills, along with effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is fully accountable for leading the team to foster a quality and personalized guest experience. This individual will take ownership of all results related to the Front Desk Team, including financial, developmental, training, and analytical aspects, as well as managing escalated guest interactions, guest sentiment, and the operational effectiveness of the Front Desk, both back and front of house.

Qualifications:

• Minimum of 4 years of experience in a Front Desk Managerial or General Manager position in a boutique hotel within a 4–5-star environment.
• Willingness to work under pressure.
• Experience handling 100+ guests in a 4–5-star hotel setting.
• Experience supervising 30+ team members in Guest Services.
• Additional language skills such as Spanish, Italian, Portuguese, French, or German are preferred.

Duties & Responsibilities:

• Perform all duties in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, public health guidelines, KPIs, and safety policies.
• Maintain professionalism and emergency preparedness within Front Desk Operations, representing the brand both back and front of house, and providing impeccable, personalized service to guests and crew.
• Resolve guest issues proactively, fostering team development and performance, and ensuring guest satisfaction and financial health.
• Maintain administrative accuracy, including data metrics such as guest counts, desk volume, concerns, and behavioral analysis.
• Communicate inventory, program access, and maintenance needs effectively, taking full stewardship of work areas and tools.
• Ensure accuracy and attention to detail during financial transactions and cash handling.
• Respond professionally and empathetically to escalated guest concerns, actively listening and resolving issues positively.