Casino Supervisor

Royal Caribbean Group; Paris; Sur place; EUR 30 000 - 60 000; Plein temps

Résumé du poste

An established industry player is seeking an experienced Casino Supervisor to oversee gaming table operations, including Blackjack and Roulette. The role demands strong leadership skills, as you will manage an international team of dealers while ensuring compliance with gaming regulations. Your ability to perform mental arithmetic quickly and make sound decisions will be crucial in maintaining a fair and enjoyable gaming environment. If you thrive in a dynamic setting and possess a passion for customer service, this opportunity could be your next exciting career move.

Qualifications

• 3+ years dealer experience with table games like Blackjack and Roulette.
• Ability to supervise and manage an international team effectively.

Responsabilités

• Supervise Casino gaming table activities and ensure compliance with gaming rules.
• Utilize customer service skills to enhance guest satisfaction.

Connaissances

Mental arithmetic calculations

Decision making

Customer service skills

Supervision of international teams

Gaming rules and regulations knowledge

Formation

High school diploma or GED

University degree

Outils

Excel

Word

Description du poste

Position Summary:

Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Dice and related services by performing the following essential duties.

Hiring Requirements:

1. Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stud Poker, Dice and other related table games. (shipboard experience preferred)
2. Ability to perform mental arithmetic calculations quickly involving monetary units and calculating odds and percentages.
3. Ability to make decisions based on sound judgment regarding gaming rules and regulations.
4. Ability to observe and recognize payout accuracy, Dealer behavior and associated activities.
5. Satisfactory completion of Gaming Board / Commission approved dealer school.
6. Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in a manner consistent with Celebrity Connections standards.
7. Knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of Dealers in a positive and productive manner by motivating, developing and managing employees as they work.
8. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
9. Ability to learn the financial aspects of a casino operation, including the successful identification of expense reduction through cost control.
10. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel.
11. Ability to stand and walk for extended periods of time.
12. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and related programs.
13. Completion of high school or GED required; university degree preferred.