Casino Manager

Royal Caribbean Group; Les Ulis; Sur place; EUR 45 000 - 75 000; Plein temps

Résumé du poste

Une entreprise de croisière de renom recherche un Directeur de Casino pour gérer le département du casino avec un accent sur les opérations, la satisfaction des clients et la conformité. Vous serez responsable des performances, de la gestion du personnel et de l'atteinte des objectifs financiers. Une expérience antérieure dans un environnement de luxe, accompagnée d'une solide formation en gestion, est attendue.

Qualifications

• 2 à 5 ans d'expérience managériale progressive dans une fonction de casino.
• Capacité à gérer l'aspect financier d'une opération de casino.
• Diplôme en gestion hôtelière ou domaine connexe préféré.

Responsabilités

• Gérer les opérations du casino et atteindre les cibles de revenus.
• Maintenir la conformité aux règles de jeu.
• Construire et maintenir des relations avec les VIP du casino.

Connaissances

Gestion financière

Compétences managériales

Communication

Service client

Résolution de conflits

Formation

Baccalauréat en gestion hôtelière ou administration des affaires

Outils

Logiciels comptables

Description du poste

Leads and manages the ship’s Casino Department with an emphasis on core functions including : Casino operations, achieving established revenue targets, achieving established guest satisfaction targets, maintaining compliance in all gaming rules and regulations as per SQM, building and maintaining relationships with Casino VIPs, and directing the performance management of the Casino Staff.

Hiring Requirements :

• Two to five years progressive managerial experience in a casino function in an upscale hotel, resort or cruise line (shipboard experience preferred).
• Satisfactory completion of Gaming Board / Commission approved dealer school.
• Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities.
• Ability to manage headcount within area as it relates to and supports the business needs of the vessel.
• Very strong management skills in a multicultural and dynamic environment
• Very strong communication, problem solving, decision making, and interpersonal skills
• Superior customer service, teambuilding and conflict resolution skills
• Strong planning, coaching, organizing, staffing, controlling, and evaluating skills
• Intermediate computer software skills required
• Possess a good understanding of basic accounting principles such as numbering flow, “Debits / Credits”, adjusting entries and corrections.
• Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
• Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
• Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.