Casino Manager

JR France; Les Ulis; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Une entreprise de croisière recherche un Responsable du Casino pour diriger les opérations et assurer la satisfaction des clients. Le candidat idéal aura une expérience significative dans un environnement de casino haut de gamme et des compétences en gestion d'équipe. Ce poste exige une forte capacité à atteindre des objectifs financiers tout en maintenant un service client exceptionnel.

Qualifications

• 2 à 5 ans d'expérience managériale dans un casino.
• Diplôme en gestion hôtelière ou domaine connexe.
• Compétences en gestion d'équipe multiculturelle.

Responsabilités

• Gérer les opérations du casino et atteindre les objectifs de revenus.
• Maintenir la conformité avec les règles de jeu.
• Développer et gérer le personnel du casino.

Connaissances

Gestion financière

Compétences en communication

Résolution de conflits

Planification

Service client

Formation

Diplôme en gestion hôtelière

Diplôme en administration des affaires

Outils

Logiciels de gestion

Description du poste

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Leads and manages the ship’s Casino Department with an emphasis on core functions including: Casino operations, achieving established revenue targets, achieving established guest satisfaction targets, maintaining compliance in all gaming rules and regulations as per SQM, building and maintaining relationships with Casino VIPs, and directing the performance management of the Casino Staff.

Hiring Requirements:

• Two to five years progressive managerial experience in a casino function in an upscale hotel, resort or cruise line (shipboard experience preferred).
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities.
• Ability to manage headcount within area as it relates to and supports the business needs of the vessel.
• Very strong management skills in a multicultural and dynamic environment
• Very strong communication, problem solving, decision making, and interpersonal skills
• Superior customer service, teambuilding and conflict resolution skills
• Strong planning, coaching, organizing, staffing, controlling, and evaluating skills
• Intermediate computer software skills required
• Possess a good understanding of basic accounting principles such as numbering flow, “Debits/Credits”, adjusting entries and corrections.
• Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
• Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
• Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.